Rider 500/550 review
Without doubt one of the most user unfriendly POS I’ve ever bought. Tried it one day. Wanted to plan a route to one of “My Places”. Could not do it, not even an option. Had to type in an address or forget it. Could not connect it to my computer. Tomtom said (through very bad, highly accented English) I had to use WiFi but after trying to connect with the device, Tomtom My Drive and TomTom Connect (Why does it take three programs?) they told me I had to use a different WiFi connection. What? I’m supposed to go to someone else’s house every time I want to plan a trip?! I've sent the device back to Amazon for a refund and went back to using my old TomTom 400. The 500/550 has a better screen but it ends there. RUN away from this product. Don't walk, RUN.
Yes, it is good if you just want to get from point A to point B and don't care what route you take. But if you want to take a five day, 3000 mile trip or even a three hour trip and want to control what roads you want to take, forget about it. if you are out on a ride and suddenly decide that you want to take a "windy" route to one of your favorite places that you have saved, nope, can't happen. Not even an option for it in the menus.
Yes, it is good if you just want to get from point A to point B and don't care what route you take. But if you want to take a five day, 3000 mile trip or even a three hour trip and want to control what roads you want to take, forget about it. if you are out on a ride and suddenly decide that you want to take a "windy" route to one of your favorite places that you have saved, nope, can't happen. Not even an option for it in the menus.
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Hi
@Control
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Tap 4Dot (.... Menu) --> MyPlaces --> Select the required MyPlace --> Tap the (Ride) ButtonControl wrote:Wanted to plan a route to one of “My Places”. Could not do it, not even an option
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The NAV5 (Wi-Fi) devices like you’re Rider 5xx (Wi-Fi) usually update using Wi-Fi... But See Option..(2)Control wrote:Could not connect it to my computer. Tomtom said (through very bad,
highly accented English) I had to use WiFi
All the update actions are executed on the device...
[h3]Option... (1) Connected Wifi[/h3]Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
[h3]Option... (2) Connected USB[/h3]If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps
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It doesn't need 3 programs to plan a route...Control wrote:
(Why does it take three programs?) they told me I had to use a different WiFi connection. What? I’m supposed to go to someone else’s house every time I want to plan a trip
Wi-fi or MyDrive Connect is for updating the device...
The MyDrive Web Route planner is a Browser based Route planner
See Here... https://mydrive.tomtom.com
Login with your account details
The MyDrive App is for a Tomtom Live Services connection, Phone & Headset connection and Route planning on your Phone
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I usually plan my rides on the MyDrive Web Route planner or use the MyDrive App on my PhoneControl wrote:
But if you want to take a five day, 3000 mile trip or even a three hour trip and want to control what roads you want to take, forget about it
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Tap 4Dot (.... Menu) --> Tap Plan a thrill --> select your required level of Windiness & Hilliness... Tap on the required Favorite/MyPlace Blue Star Icon --> A quick Menu opens...Tap on 'Set Destination'... The device will calculate the Route from your present location to your chosen Favorite/MyPlace using your chosen Thrill parametersControl wrote:
If you are out on a ride and suddenly decide that you want to take a "windy" route to one of your favorite places that you have saved, nope, can't happen. Not even an option for it in the menus
ATB YFM0 -
"Control wrote:
Could not connect it to my computer. Tomtom said (through very bad,
highly accented English) I had to use WiFi"
I was on the phone for an hour and support tried WiFi and direct cable connect without success. My wifi was 6" away from my 550 and even though the device said "connected" it would not work.
TomTom 550 would boot up, say "Connected to computer" but could not be seen by the computer, MyDrive or MyDriveConnect.
Instead of:
'Tap 4Dot (.... Menu) --> Tap Plan a thrill --> select your required level of Windiness & Hilliness... Tap on the required Favorite/MyPlace Blue Star Icon --> A quick Menu opens...Tap on 'Set Destination'... The device will calculate the Route from your present location to your chosen Favorite/MyPlace using your chosen Thrill parameters"
How bout: Plan windy ride brings a popup screen with the options of Address or My Places or Home. Select "My Places" which brings a popup lists of my places, select one then select "Ride". Simple. What's with all this four dot stuff, and blue star icons? Please, plain, strait forward language. I don't want to have to learn another language to use the device.0 -
Hi
@Control
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4Dot (.... Menu) is access to the Settings MenusControl wrote:What's with all this four dot stuff, and blue star icons
Blue star icons are the locations of the MyPlaces/Favorites on the 2D North-Up Overview Planning Map or the Driving Map 2D or 3D
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Yea That's fine just use the Sub Menus in the Plan a Thrill menu....Control wrote:
Instead of Tap 4Dot (.... Menu) --> Tap Plan a thrill --> select your required level of Windiness & Hilliness... Tap on the required Favorite/MyPlace Blue Star Icon --> A quick Menu opens...Tap on 'Set Destination'... The device will calculate the Route from your present location to your chosen Favorite/MyPlace using your chosen Thrill parameters"How about: Plan windy ride brings a popup screen with the options of Address or My Places or Home. Select "My Places" which brings a popup lists of my places, select one then select "Ride". Simple. ? Please, plain, strait forward language. I don't want to have to learn another language to use the device.
Tap 4Dot (.... Menu) --> Tap Plan a Thrill -->
Tap the 3Dot Icon screen bottom right --> Set Destination --> Tap search --> the search Menu opens... Enter the name or as much of the name for the required MyPlace to appear in the MyPlaces list (Screen Right) --> Select the required MyPlace....
The Map zooms into the MyPlace location --> Tap 'Set' button....
The device will calculate the Route from your present location to your chosen Favorite/MyPlace using your chosen Thrill parameters
ATB YFM0 -
Don't use wifi on a 550 it fouls up any working connections you manage to get going, Best bet is not to use a 550 ...........0
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Nonsense. Sell it if you do not want put any time in learning the nav. Connecting to phones is not always easy, but a general statement: WIFI TT fouls up any working connection is way out.
You should have read are talked to the shop before you bought.
This is especially voor our America guy Control saying:
"Please, plain, strait forward language. I don't want to have to learn another language to use the device."
Sell it, buy a Garmin, US based.0 -
I agree about learning the Sat nav, unfortunately TOMTOM DIDN'T !!!!
I thought I was buying an update to the 400 series (Which works quite well) Not a dummed down version ! Tomtom have little understanding of this device, for gods sake you cant even save or backup your favourites ! and yes I will be reverting to Garmin
And the wifi conection for traffic and phones is a mess, use Bluetooth, but re-enabling the wifi will screw the connections up.0 -
Hi
@Nigel A
Many users have asked for the facility to backup their MyPlaces to a PC I've posted this How to guide using the method developed by User GEBNigel A wrote:For gods sake you cant even save or backup your favourites
It looks complicated but it isn't, most of the process steps are for the installation of the programs and set-up and are only required once...
Then it's simply Drag 'n' Drop of a few files
Link to Post.....
https://en.discussions.tomtom.com/mydrive-connect-apps-474/faq-what-mydrive-and-what-can-i-do-with-it-990620?postid=1159989
Important... Tomtom has recently changed the file type from a .txt file to a .gz (Zipped file) The file will need unzipping using something like Z-Zip file Manager before you can drop the file into Notepad ++
Z-Zip file Manager...https://7-zip.org/
ATB YFM0 -
Hi YamFazMan, thanks for the reply, Have looked at this before, and had a go but what a hassle ! Just for a note the 550 series does not handle ITN files and is NOT compatible with Tyre !
I find it quicker to re-plot my favourites in Garmin Mapsource, export as GPX and do a conversion that way (think you lose the names though) the worst bit is you have to import the ov.2 files to Mydrive, but you cant see POI points in Mydrive ! to make it worse, after exporting (Yet again!) to the 550 you can convert the Pois to favorites but not the other way ! still a bloody hasle for what should be a basic function (Especially as tomtom advise that favourite points are limited!0 -
Hi
@Nigel A
The Ride 5xx range DOES still work with .ITN Routes
The latest Tyre DOES generate .ITN Routes the Tyre 'Save As' option works as before saving .ITN files to the Desktop
.ITN files can still be loaded into the Rider 5xx range using the Tomtom 'Easy route upload'... Connect your TomTom Rider to your PC using a USB cable, then drag and drop your route files directly to and from your device’s memory using a file explorer program... OR... Transfer the .ITN files using a Micro SD Card as a transfer medium
ATB YFM0 -
Hi YamfazMan
I was wrong about the itn files (Tomtom actually said they were unsupported) although I'm not sure what they save over GPX files and converting. As to the download I cant drag and drop over the computer as the tomtom does not register as a drive or device (although I am sure I did get limited access while mucking around.) The Sd card does work although I have no intention to keep fiddlin around with a tiny card / into an adapter / convert / download / fiddle back into the tomtom. The whole charade is totally ridiculous !!! so much for totom connectivity!
Thanks for your help and info though. Am now looking for a Tomtom to Garmin hardware converter !!
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UMM... of course this doesn't actually get me anywhere, the 550 doesn't connect with Tyre, and POIs, although you can import them to Mydrive, they don't actually show in Mydrive so connecting / route planning is actually a wast of time !0
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Hi
@Nigel A
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The Rider 400 will give you direct access to a small buffer/transfer area of the Rider 400 Main Memory... You can also access your Micro SD Card, you can drag & drop your .ITN or .GPX route files directly to the Rider 400 Memory buffer/transfer area or the Micro SD Memory card over a secure systemNigel A wrote:Hi YamfazMan
I cant drag and drop over the computer as the tomtom does not register as a drive or device (although I am sure I did get limited access while mucking around
You don't have to have to use the Micro SD Card as a transfer medium
NavCore Version 15.302
Released on 3 July 2015
This update applies to: Rider 40/400
With the "Easy route upload"... You can connect your TomTom Rider to your PC using a USB cable, then drag and drop your route files directly to and from your device’s memory using a file explorer program.....
(1)... Connect Your device via USB and this screen appears on the Rider 400
(2)... Tap the Import route Icon and the Rider 400 connects to the secure "Easy route upload"
(3)... On your PC filing system you should see "Tomtom Rider 400" where you can drag and drop your route files directly into the Rider 400 main memory or the Micro SD Card
(4)... If you haven't got a Memory card installed it only shows the Rider 400 Main memory
(5)... Drag & drop your route files to the device or the Memory card
(6)... When your done tap "Done"
ATB YFM 0 -
Hi Yamfazman,
I know !, I borrowed a 400 before stupidly buying a 550. You cant access the 500's without hacking / routing the devices ! The 550 really is a pigs ear!0 -
As I can see the USB import (using MTP protocol) functionality remains the same.
http://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#ImportingroutesfromyourcomputerusingUSB-Wings.htm
On macOS you need “Android File Transfer” utility, on Windows Vista and later is supported out of the box but there can be some problem with your installation. You may have to troubleshoot it...0 -
Hi
@Nigel A
The only Difference I find with my Rider 5xx over the Rider 4xx
Pluses = Faster Processor, More Memory, Bluetooth A2DP support for voice instructions, Wi-Fi & Touch variable screen
Minuses = No Bluetooth File Transfer
Everything else for me works exactly the same as my Rider 4xx even the unfixed problems/bugs still present
ATB YFM0 -
And Bluetooth A2DP support for voice instructions in pluses, and the the unfixed problems of the past in the minuses...0
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Minuses = No Bluetooth File Transfer
amazing that would be taken away.
i use myrouteapp gold lifetime, whip up a sweet route on my tablet, download then bluetooth to the 400. or since i cant have folders on the 400, i keep my routes in folders on the web, google drive or myrouteapp. (for example different regions or states, to keep it cleaner and easier to find what i'm looking for)
i am unable to connect the rider 400 using usb to my tablet,
my 400 has the condensation issue after riding in the rain, but i'll toss it in a ziplock before considering a 500/5500 -
Why still use bluetooth, MicroSD and USB for loading routes.
Managing and syncing routes with MyDrive over WiFi is
mutch easier.
You can also share routes with the MyDrive App and mail or WhatsApp.0 -
RoadRider wrote:Why still use bluetooth, MicroSD and USB for loading routes.
Managing and syncing routes with MyDrive over WiFi is
mutch easier.
You can also share routes with the MyDrive App and mail or WhatsApp.
And have to use TomTom MyDrive for route planning? - err, no thanks, I'll stick with MyRoute App.0 -
With MyRouteApp it works the same.
Select your route select Save as -> TomTom Mydrive -> Login and almost immediately your route is available on your device over WiFi. (ore 4G on your phone and Bluetooth to your rider. On de Rider 5X0 you need the MyDrive App to enable this)0 -
Hi
I mainly use .ITN routes and the Tomtom 'Easy route upload'....
Connect your TomTom Rider to your PC using a USB cable, then drag and drop your route files directly to and from your device’s memory using a file explorer program... I find it faster and more reliable
The MyDrive App uses the MyDive Web Route planner as a transfer medium when transferring .GPX Tracks...
As far as I'm aware you can't transfer .ITN Route this way
ATB YFM0 -
Yes you are right, MyDrive transfers a route to a track when you send it to the Rider.
Personally I prefer Tracks over Routes for a road trip.
Only when I need to be 100% sure to be at a waypoint ITN is better for me. But even than I use MyDrive to transfer places and create the route on the device.
But I am lazy and don’t like to use the USB cable anymore when I can use the Cloud.0
