Without doubt one of the most user unfriendly POS I’ve ever bought. Tried it one day. Wanted to plan a route to one of “My Places”. Could not do it, not even an option. Had to type in an address or forget it. Could not connect it to my computer. Tomtom said (through very bad, highly accented English) I had to use WiFi but after trying to connect with the device, Tomtom My Drive and TomTom Connect (Why does it take three programs?) they told me I had to use a different WiFi connection. What? I’m supposed to go to someone else’s house every time I want to plan a trip?! I've sent the device back to Amazon for a refund and went back to using my old TomTom 400. The 500/550 has a better screen but it ends there. RUN away from this product. Don't walk, RUN.
Yes, it is good if you just want to get from point A to point B and don't care what route you take. But if you want to take a five day, 3000 mile trip or even a three hour trip and want to control what roads you want to take, forget about it. if you are out on a ride and suddenly decide that you want to take a "windy" route to one of your favorite places that you have saved, nope, can't happen. Not even an option for it in the menus.