Runner 2 Music+Cardio freezes when paired with headphones? — TomTom Community

Runner 2 Music+Cardio freezes when paired with headphones?

jlucy_90jlucy_90 Posts: 3 [Apprentice Traveler]
Hi all,

Took the watch out for a run with my new trekz bone conduction Bluetooth headphones and it worked fine. The last 3 times I’ve tried, when pairing the headphones, the watch freezes and pressing buttons is useless as it does not work again until I plug the watch back in to the computer.

Both the watch and the headphones were expensive so I would love to use them together as planned! Any ideas?

Thanks!

Comments

  • tfarabaughtfarabaugh Posts: 16,622
    Superusers
    I use mine fine with the Trekz. I would try a factory reset and see if that helps. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • jlucy_90jlucy_90 Posts: 3 [Apprentice Traveler]
    tfarabaugh wrote:
    I use mine fine with the Trekz. I would try a factory reset and see if that helps. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

    Hi, thank you for your reply. Have reset it and it still isn't working. It pairs with the headphones and then after about 5 seconds the music stops working and the watch freezes. Nightmare!
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