Discontinued live services

petescotland
petescotland Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in TomTom Services
My device advised me the live services, ie traffic updates, was due to expire and invited me to renew. I did and paid online only to find that I can't enable the service due to the age of my device even though they have taken my payment!

Comments

  • YamFazMan
    YamFazMan Posts: 21,163
     Superuser
    Hi
    @petescotland


    [h3]Phone Tomtom Support...[/h3]:flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Important....
    Tomtom are monitoring Eol (End of Life) support by an Auto Response Phone System
    When prompted DO NOT provide your Tomtom model information... Or all you will get is a recorded message about End Of Life devices....
    Wait for a live agent to respond to discuss your refund

    ATB YFM
  • petescotland
    petescotland Registered Users Posts: 2
    Apprentice Traveler
    Thanks Yam, I will call them tomorrow. They have made it impossible to contact them, it is bordering on illegal.