GO LIVE 820 Disconnects during updating

DavidWolfe

My GO LIVE 820 serial nº FWxxxxxx704 connects ok to MyDrive Connect for updates but after 5% has downloaded it disconnects.


Mod edit: Please don't post private or personal information on a public forum.Thanks

YamFazMan

Hi
@DavidWolfe

Are your USB ports set for power saving "USB Selective Suspend"
The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
Especially Laptops, maybe to improve the appearance of the battery life

Win7 See...http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Win10 See…https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed
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Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show
See... https://en.discussions.tomtom.com/mydrive-connect-apps-474/still-can-t-update-my-go6100-on-a-surface-device-1039578/index1.html#post1234855

See... https://en.discussions.tomtom.com/rider-51/update-fail-tomtom-rider-410-on-a-microsoft-surface-pro-3-windows-10-1025704?postid=1177921

See... https://en.discussions.tomtom.com/mydrive-connect-apps-474/go-500-random-disconnections-on-surface-3-pro-968783

ATB YFM