Voice command adding computer voices

BodiRar
BodiRar Registered Users Posts: 8
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hi,i cant use my voice comand on my tomtom go pro 6250.It said voixe control cannot be used with your display languahe.. Any help?

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @BodiRar

    Which language are you using on your device? As only the languages on this list can be used for voice control https://uk.support.tomtom.com/app/answers/detail/a_id/18610/p/2983
  • BodiRar
    BodiRar Registered Users Posts: 8
    Apprentice Traveler
    I use Jane(uk) voice..
  • Niall
    Niall Posts: 11,115
    Superuser
    @BodiRar

    You need to using either "Serena" or "Malcolm", if neither of them are on your device you will need to contact Customer Services to arrange a special download
    +31208501004
    Monday-Friday: 9:00 to 17:30 GMT

    Or hope that a moderator ( @VikramK or @lampard ) picks this up and assigns them to you
  • BodiRar
    BodiRar Registered Users Posts: 8
    Apprentice Traveler
    Yap,serena and malcolm are not in my device
  • BodiRar
    BodiRar Registered Users Posts: 8
    Apprentice Traveler
    @Niall
    Thanqs for the reply
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @BodiRar

    Both voices added to your account. Please download them when the device is connected to a WiFi internet connection.

    Regards
    Vikram
  • BodiRar
    BodiRar Registered Users Posts: 8
    Apprentice Traveler
    Thanq you very much!
  • kymalki1
    kymalki1 Registered Users Posts: 2
    Apprentice Traveler
    Please, TomTom customer service, can you add UK & US voices with street names to my GO6200 account.

    Thanks
    KK
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @kymalki1

    Voices added-
    Serena and Malcolm{UK}
    Samantha and Tom{US}

    These will be available for download when you connect your TomTom GO 6200 to a WiFi internet connection.

    Regards
    Vikram :)
  • kymalki1
    kymalki1 Registered Users Posts: 2
    Apprentice Traveler
    VikramK wrote:
    Hi @kymalki1

    Voices added-
    Serena and Malcolm{UK}
    Samantha and Tom{US}

    These will be available for download when you connect your TomTom GO 6200 to a WiFi internet connection.

    Regards
    Vikram :)
    Thank you

    KK
  • KBH
    KBH Registered Users Posts: 2
    Apprentice Traveler
    Hi, TomTom customer services.
    I also can not use my voice command on my tomtom go pro 6200.It said voice control cannot be us your display language. I understand that it is possible for you to allow me to download these, Any help would be appreciated?
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @KBH

    Serena and Malcolm voices added for your TomTom..

    Regards
    Vikram :)
  • KBH
    KBH Registered Users Posts: 2
    Apprentice Traveler
    Thanks VikramK much appreciated.
  • EnglishmaninTrier
    EnglishmaninTrier Registered Users Posts: 2
    New Seeker
    Hello just purchased a Go 5200 wifi and trying to set it up I am getting the message voice control cannot be us your display language. I ordered the device online from TomTom Germany being based here and need the voice control in English any chance the voices can be added to my account? Many thanks for the support
  • dhn
    dhn Posts: 33,382
     Superuser
    @VikramK might be able to add Serena and Malcolm to your account. Check back or call support to add the voices (they speak English):

    Deutschland
    069 6680 0915
    Mo: 09:00 - 17:30
    Di - Fr: 09:00 - 16:30
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @EnglishmaninTrier

    Welcome to the community!

    Two computer voices added- Serena and Malcolm.

    Download then when connected to a WiFi internet connection.

    Regards
    Vikram
  • EnglishmaninTrier
    EnglishmaninTrier Registered Users Posts: 2
    New Seeker
    Hi @VikramK many thanks for your assistance