[VIA 1515] My device keeps disconnecting on an Acer Swift 3

mattpavo Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
This started happening during an update, and now I have the "no maps found" error; but I can't do anything to remedy it because no matter what I try, the device keeps disconnecting after ~30 seconds.

I'm using the original cable; I tried all 3 USB ports on my laptop; I turned off my firewall and anti-virus; uninstalled/reinstalled MyDriveConnect

I'm using the latest version of MyDriveConnect (as of October 18, 2018); I can't see what version the device is because of the error, and can't find it on MyDriveConnect.