Spark 3 Version stuck at 1.3.255 after factory reset

swiftTR
swiftTR Registered Users Posts: 8
Master Explorer
edited January 24 in TomTom Sports
Per recommendation I reset my Spark 3 to resolve a activity sync issue. Not only does the "5 activities waiting to upload to TomTom Sports" still appear it looks like my Spark 3's firmware is now 1.3.255.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    Please see Jurgen's response below.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,191
    Community Manager
    swiftTR wrote:
    Per recommendation I reset my Spark 3 to resolve a activity sync issue. Not only does the "5 activities waiting to upload to TomTom Sports" still appear it looks like my Spark 3's firmware is now 1.3.255.
    The pairing issue has been resolved but your account was still linked to the old build. You should now be offered 1.7.64.
  • swiftTR
    swiftTR Registered Users Posts: 8
    Master Explorer
    Thank you Jurgen. My Spark 3 is now updated to 1.7.64.

    However, I still have 5 activities waiting to upload to TomTom Sports. I do not have any files on the Spark 3. I deleted everything off the Spark 3 thinking it would get rid of the issue. It has not.
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    swiftTR wrote:
    Thank you Jurgen. My Spark 3 is now updated to 1.7.64.

    However, I still have 5 activities waiting to upload to TomTom Sports. I do not have any files on the Spark 3. I deleted everything off the Spark 3 thinking it would get rid of the issue. It has not.
    Those files are on your computer, not your watch. Are all your activities already on MySports? If so , look for a folder with your watch's serial number nd see if there are any files other than deviceinfo.dat or preferences.dat in it. If there are 5 of them, they are likely the cause and can be deleted.
  • swiftTR
    swiftTR Registered Users Posts: 8
    Master Explorer
    There were 5 files in that directory but deleting them did not resolved the issue. However, it did point me in the right direction.

    I deleted the 5 files.
    Then uninstalled the TomTom Sports Connect app.
    Deleted the /users/name/TomTom Sports directory
    Deleted the /users/name/appdata/local/TomTom directory
    Rebooted
    Reinstalled TomTom Sports Connect app

    That seems to have resolved the issue. Kinda sledgehammer approach but I was getting tired of troubleshooting :)

    Thanks again for the replies.
  • Masterivan
    Masterivan Registered Users Posts: 1
    New Seeker
    After moving files without extension from C:\Users\Test\TomTom Sports\HC<SERIAL-NUMBER>\ to another place did not remove the message about "activities waiting to upload" but after a further restart of Windows then the message was gone.
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