TomTom Runner reset does not working — TomTom Community

TomTom Runner reset does not working

tsteleststeles Posts: 1 [New Traveler]
edited January 2019 in Runner & Multi-Sport
Dear all,
I have tried (many times) to reset my Tomtom Runner and the restoration is not working. The message "tomtom.com/reset" appears and doesn't go out.
Some one have passed that problem before? Any solution?
Thank's a lot!

Comments

  • tfarabaughtfarabaugh Posts: 16,642
    Superusers
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.

    If that does not work, you should contact Customer Support. They can more deeply investigate and diagnose problems than we can here on the user forum. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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