Spark watch will not pair with headphones and sleep resets

markarmitage

Firstly....

How difficult is it to get in touch with TomTom for support purposes!!! I've spent ages on the website going round in circles trying to find an email address or contact form and still no luck.

So, my watch will no longer pair with any bluetooth headphones and I have tried 6 different pairs. I thought it was issues with the headphones at first but after so many different pairs I've come to the conclusion it must be a problem with the watch.

Also, the sleep counter keeps resetting and I don't think this has ever worked.

On the off chance that anyone from support sees this, please can you get in touch urgently as it's nearly out of warranty and I'm keen to get it fixed.

TIA,
Mark

Niall

@markarmitage

Have a look here https://en.discussions.tomtom.com/spark-spark-3-runner-2-and-runner-3-473/help-spark-3-won-t-pair-with-bose-quiet-comfort-35-headphones-1040096?postid=1236833

You could try contacting Customer Services, but as TT have left the market not sure that they will do anything, just be silent when first asked about which device you have till speaking to a real person


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tfarabaugh

First thing to try is a factory reset, which generally resolves most issues. Before pairing, you should turn off BT on all the other devices you have tried pairing them to, as BT is a one-to-one relationship, so it can only play on one device at a time. Any of these devices could be stealing the signal first. Alternately, go outside away from the other devices so they are all out of range before trying to pair the headphones. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.