Watch and app, syncing but not updating

Two-Stroke Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
My phone and Windows are synchronized but will not update activities. Last updated on the 5th October 2018


  • log123
    log123 Registered Users Posts: 3
    Neophyte Traveler
    Having the same problem. My bike ride has recorded on the watch but wont show on my mobile or on a pc. I have tried to copy the file and drag it into the My sports connect settings options, but nothing happens. Hope someone can advise before it is launched through the window......
  • lampard
    lampard Administrators Posts: 5,954
    Hi there,

    Welcome to the Community!

    You can re-export the missing activities in case by following the public FAQ here. If there are pending uploads you are shown a Try again button to manually upload pending activities.

    Also, there might be a corrupt activity on the watch blocking the sync of new ones to Sports website and a factory reset will help in this case. (Factory reset will remove all of your activities on the watch)

    Cheers, lampard