MyDrive - This app is incompatible with all of your devices.!!!???

Yurko
Yurko Registered Users Posts: 35
Master Traveler
https://play.google.com/store/apps/details?id=com.tomtom.mydrive.eu

what kind of news is that???

I have TomTom-6250

smartphone Huawei R20 PRO

how do I install MyDrive Connect now???

HUAWEI CLT-L29
HUAWEI HUAWEI VNS-L21

Comments

  • Niall
    Niall Posts: 11,136
    Superuser
    @Yurko

    You do not actually need MyDriveConnect as ALL the updates are done on the devices itself after link it to a WiFi source/router
  • Yurko
    Yurko Registered Users Posts: 35
    Master Traveler
    Niall wrote:
    @Yurko

    You do not actually need MyDriveConnect as ALL the updates are done on the devices itself after link it to a WiFi source/router

    I didn't ask "do I need MyDrive"
    I asked how to install MyDrive on Huawei p20 now.
    I wait for the answer of developers,

    please refrain from unnecessary comments


    I need MyDrive to send my coordinates from my smartphone to TomTom and plan my trip
  • Niall
    Niall Posts: 11,136
    Superuser
    @Yurko
    Yurko wrote:
    how do I install MyDrive Connect now???

    So that is what I answered

    As regards to MyDrive, have you added any new apps to your Huawei P20 in the last couple of days?

    Otherwise it is a call to Customer Services on Monday, but as your profile is silent about which country you are in I can not help you with a number :(
  • neilforbes_un32
    neilforbes_un32 Registered Users Posts: 1
    Apprentice Traveler
    Are your getting this message from google play store, that your device ( Huawei R20 PRO) is not compatible with MyDrive
  • Yurko
    Yurko Registered Users Posts: 35
    Master Traveler
    3e08300e-759a-46a0-914a-b07db20567a5.png
  • YamFazMan
    YamFazMan Posts: 21,131
     Superuser
    Hi
    @Yurko

    In the meantime while you wait for your answer from the developers....
    If you have a PC... You could use the MyDrive Web Route Planner to plan your Trip
    Here... https://mydrive.tomtom.com

    ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @Yurko

    I have asked the team to look into this but what I would like to know is the Android version installed on both your phone models you mentioned above.

    As an alternative you can use MyDrive web for route planning purpose as 'YamFazMan' suggested above.

    Regards
    Vikram
  • Yurko
    Yurko Registered Users Posts: 35
    Master Traveler
    after a week of discussions and apologies for the late reply...
    the developers said that it is necessary to change smartphones :)
    however
    the answer is incorrect and the phone brand has nothing to do with it
    the correct answer is:

    according to this, the only way to install MyDrive is to change the region of Google Play to USA
    
  • Mirel
    Mirel Registered Users Posts: 65
    Master Traveler
    Hi Yurko,

    Your android device has nothing wrong,
    You get this message because this application is not ”supported” in your region.


    PS. A similar topic can be found here: https://en.discussions.tomtom.com/mydrive-and-road-trips-518/tomtom-mydrive-app-installation-1019742