MyDrive - This app is incompatible with all of your devices.!!!???

Yurko

https://play.google.com/store/apps/details?id=com.tomtom.mydrive.eu

what kind of news is that???

I have TomTom-6250

smartphone Huawei R20 PRO

how do I install MyDrive Connect now???

HUAWEI CLT-L29
HUAWEI HUAWEI VNS-L21

Niall

@Yurko

You do not actually need MyDriveConnect as ALL the updates are done on the devices itself after link it to a WiFi source/router

Yurko

Niall wrote:

@Yurko

You do not actually need MyDriveConnect as ALL the updates are done on the devices itself after link it to a WiFi source/router

I didn't ask "do I need MyDrive"
I asked how to install MyDrive on Huawei p20 now.
I wait for the answer of developers,

please refrain from unnecessary comments


I need MyDrive to send my coordinates from my smartphone to TomTom and plan my trip

Niall

@Yurko

Yurko wrote:

how do I install MyDrive Connect now???

So that is what I answered

As regards to MyDrive, have you added any new apps to your Huawei P20 in the last couple of days?

Otherwise it is a call to Customer Services on Monday, but as your profile is silent about which country you are in I can not help you with a number

neilforbes_un32

Are your getting this message from google play store, that your device ( Huawei R20 PRO) is not compatible with MyDrive

Yurko

YamFazMan

Hi
@Yurko

In the meantime while you wait for your answer from the developers....
If you have a PC... You could use the MyDrive Web Route Planner to plan your Trip
Here... https://mydrive.tomtom.com

ATB YFM

VikramK

Hi @Yurko

I have asked the team to look into this but what I would like to know is the Android version installed on both your phone models you mentioned above.

As an alternative you can use MyDrive web for route planning purpose as 'YamFazMan' suggested above.

Regards
Vikram

Yurko

why does such a clearly described problem require so much discussion?

Android 7 and Android 8

https://www.google.pl/search?q=android+version+on+HUAWEI+HUAWEI+VNS-L21&oq=android+version+on+HUAWEI+HUAWEI+VNS-L21&aqs=chrome..69i57j0l3.12907j0j7&client=ms-android-huawei-rev1&sourceid=chrome-mobile&ie=UTF-8

Yurko

after a week of discussions and apologies for the late reply...
the developers said that it is necessary to change smartphones
however
the answer is incorrect and the phone brand has nothing to do with it
the correct answer is:

according to this, the only way to install MyDrive is to change the region of Google Play to USA


Mirel

Hi Yurko,

Your android device has nothing wrong,
You get this message because this application is not ”supported” in your region.


PS. A similar topic can be found here: https://en.discussions.tomtom.com/mydrive-and-road-trips-518/tomtom-mydrive-app-installation-1019742