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In the meantime while you wait for your answer from the developers....
If you have a PC... You could use the MyDrive Web Route Planner to plan your Trip Here...https://mydrive.tomtom.com
after a week of discussions and apologies for the late reply... the developers said that it is necessary to change smartphones
however
the answer is incorrect and the phone brand has nothing to do with it
the correct answer is:
according to this, the only way to install MyDrive is to change the region of Google Play to USA
Yurko
Posts: 35 [Master Traveler]
Comments
You do not actually need MyDriveConnect as ALL the updates are done on the devices itself after link it to a WiFi source/router
I didn't ask "do I need MyDrive"
I asked how to install MyDrive on Huawei p20 now.
I wait for the answer of developers,
please refrain from unnecessary comments
I need MyDrive to send my coordinates from my smartphone to TomTom and plan my trip
So that is what I answered
As regards to MyDrive, have you added any new apps to your Huawei P20 in the last couple of days?
Otherwise it is a call to Customer Services on Monday, but as your profile is silent about which country you are in I can not help you with a number
@Yurko
In the meantime while you wait for your answer from the developers....
If you have a PC... You could use the MyDrive Web Route Planner to plan your Trip
Here... https://mydrive.tomtom.com
ATB YFM
I have asked the team to look into this but what I would like to know is the Android version installed on both your phone models you mentioned above.
As an alternative you can use MyDrive web for route planning purpose as 'YamFazMan' suggested above.
Regards
Vikram
Android 7 and Android 8
https://www.google.pl/search?q=android+version+on+HUAWEI+HUAWEI+VNS-L21&oq=android+version+on+HUAWEI+HUAWEI+VNS-L21&aqs=chrome..69i57j0l3.12907j0j7&client=ms-android-huawei-rev1&sourceid=chrome-mobile&ie=UTF-8
the developers said that it is necessary to change smartphones
however
the answer is incorrect and the phone brand has nothing to do with it
the correct answer is:
according to this, the only way to install MyDrive is to change the region of Google Play to USA
Your android device has nothing wrong,
You get this message because this application is not ”supported” in your region.
PS. A similar topic can be found here: https://en.discussions.tomtom.com/mydrive-and-road-trips-518/tomtom-mydrive-app-installation-1019742