MyDrive - This app is incompatible with all of your devices.!!!??? — TomTom Community

MyDrive - This app is incompatible with all of your devices.!!!???

YurkoYurko Posts: 35 [Master Traveler]
https://play.google.com/store/apps/details?id=com.tomtom.mydrive.eu

what kind of news is that???

I have TomTom-6250

smartphone Huawei R20 PRO

how do I install MyDrive Connect now???

HUAWEI CLT-L29
HUAWEI HUAWEI VNS-L21

Comments

  • NiallNiall Posts: 10,568 Superuser
    @Yurko

    You do not actually need MyDriveConnect as ALL the updates are done on the devices itself after link it to a WiFi source/router
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  • YurkoYurko Posts: 35 [Master Traveler]
    Niall wrote:
    @Yurko

    You do not actually need MyDriveConnect as ALL the updates are done on the devices itself after link it to a WiFi source/router

    I didn't ask "do I need MyDrive"
    I asked how to install MyDrive on Huawei p20 now.
    I wait for the answer of developers,

    please refrain from unnecessary comments


    I need MyDrive to send my coordinates from my smartphone to TomTom and plan my trip
  • NiallNiall Posts: 10,568 Superuser
    @Yurko
    Yurko wrote:
    how do I install MyDrive Connect now???

    So that is what I answered

    As regards to MyDrive, have you added any new apps to your Huawei P20 in the last couple of days?

    Otherwise it is a call to Customer Services on Monday, but as your profile is silent about which country you are in I can not help you with a number :(
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  • neilforbes_un32neilforbes_un32 Posts: 1 [Apprentice Traveler]
    Are your getting this message from google play store, that your device ( Huawei R20 PRO) is not compatible with MyDrive
  • YurkoYurko Posts: 35 [Master Traveler]
    3e08300e-759a-46a0-914a-b07db20567a5.png
  • YamFazManYamFazMan Posts: 14,972 Superusers
    Hi
    @Yurko

    In the meantime while you wait for your answer from the developers....
    If you have a PC... You could use the MyDrive Web Route Planner to plan your Trip
    Here... https://mydrive.tomtom.com

    ATB YFM
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  • VikramKVikramK Posts: 7,966 TomTom Moderator
    Hi @Yurko

    I have asked the team to look into this but what I would like to know is the Android version installed on both your phone models you mentioned above.

    As an alternative you can use MyDrive web for route planning purpose as 'YamFazMan' suggested above.

    Regards
    Vikram
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  • YurkoYurko Posts: 35 [Master Traveler]
    after a week of discussions and apologies for the late reply...
    the developers said that it is necessary to change smartphones :)
    however
    the answer is incorrect and the phone brand has nothing to do with it
    the correct answer is:

    according to this, the only way to install MyDrive is to change the region of Google Play to USA
    
  • MirelMirel Posts: 65 [Master Traveler]
    Hi Yurko,

    Your android device has nothing wrong,
    You get this message because this application is not ”supported” in your region.


    PS. A similar topic can be found here: https://en.discussions.tomtom.com/mydrive-and-road-trips-518/tomtom-mydrive-app-installation-1019742
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