Phone sync

Duckee
Duckee Registered Users Posts: 6
Apprentice Seeker
edited January 24 in TomTom Sports
My watch doesn't sync to my phone. I try constantly to get it to work. I have tried deleting the app and downloading it again. I deleted the device and tried again as a new watch. My software is up to date. It still doesn't recognize it.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,945
     Superuser
    You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Duckee
    Duckee Registered Users Posts: 6
    Apprentice Seeker
    Thank you so much