Lost account data after reinstall

collector
collector Registered Users Posts: 4
Apprentice Seeker
Go mobile stopped working, uninstalled & installed after reboot phone, app started as new account.

Comments

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    In the Main Menu, tap Settings > TomTom Account and log in with your account details. That will retrieve your purchases.
  • collector
    collector Registered Users Posts: 4
    Apprentice Seeker
    In the Main Menu, tap Settings > TomTom Account and log in with your account details. That will retrieve your purchases.
    Thank you, I now have all my account details back. ?
  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Hello collector,

    Welcome to the Community!

    I checked the account details and found that your 1-month subscription has been expired. You can extend your subscription by going to the 'Upgrade' option under Menu.

    Cheers, lampard

    Edit: Jurgen beat me to it! :)
  • collector
    collector Registered Users Posts: 4
    Apprentice Seeker
    Thanks, I had one day left, it's now expired but now I know how to retrieve account after reinstalled I'll be upgrading.