Lost account data after reinstall — TomTom Community

TomTom GO Mobile App for Android™

Lost account data after reinstall

collectorcollector Posts: 4 [Apprentice Seeker]
edited January 2019 in TomTom GO Mobile App for Android™
Go mobile stopped working, uninstalled & installed after reboot phone, app started as new account.

Comments

  • JürgenJürgen Posts: 5,903
    Community Manager
    In the Main Menu, tap Settings > TomTom Account and log in with your account details. That will retrieve your purchases.
  • collectorcollector Posts: 4 [Apprentice Seeker]
    In the Main Menu, tap Settings > TomTom Account and log in with your account details. That will retrieve your purchases.
    Thank you, I now have all my account details back. ?
  • lampardlampard Posts: 5,142 Moderator
    Hello collector,

    Welcome to the Community!

    I checked the account details and found that your 1-month subscription has been expired. You can extend your subscription by going to the 'Upgrade' option under Menu.

    Cheers, lampard

    Edit: Jurgen beat me to it! :)
  • collectorcollector Posts: 4 [Apprentice Seeker]
    Thanks, I had one day left, it's now expired but now I know how to retrieve account after reinstalled I'll be upgrading.
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