Go 720 was working until i plugged it into the computer

mcnotony
mcnotony Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in Devices using TomTom HOME
I have been given a Go 720 by a friend who had upgraded. The device hadn't been used in a while but plugging into the car it booted up ok.

Now, after plugging it into the computer and installing TomTom Home I find the device no longer functions and says "you cannot use this map on this device" united_kingdom_and_republic_of_ireland plus a European map. Whilst I appreciate the device is old there is no reason it should not work.

Comments

  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    Hi @mcnotony

    Welcome to the community !

    We have reactivated the map on your account.

    The present map seems to be corrupt, so I would suggest that you remove it first using TomTom HOME and then install a fresh version.

    Regards
    Vikram :)
  • mcnotony
    mcnotony Registered Users Posts: 3
    Apprentice Traveler
    ok thank you. i'm not sure how to do this so i may need to get back to you. i'll give it a go first. many thanks
  • mcnotony
    mcnotony Registered Users Posts: 3
    Apprentice Traveler
    all working - much appreciated!