Go 720 was working until i plugged it into the computer — TomTom Community

Go 720 was working until i plugged it into the computer

mcnotonymcnotony Posts: 3 [Apprentice Traveler]
I have been given a Go 720 by a friend who had upgraded. The device hadn't been used in a while but plugging into the car it booted up ok.

Now, after plugging it into the computer and installing TomTom Home I find the device no longer functions and says "you cannot use this map on this device" united_kingdom_and_republic_of_ireland plus a European map. Whilst I appreciate the device is old there is no reason it should not work.


  • VikramKVikramK Posts: 11,953 Moderator
    Hi @mcnotony

    Welcome to the community !

    We have reactivated the map on your account.

    The present map seems to be corrupt, so I would suggest that you remove it first using TomTom HOME and then install a fresh version.

    Vikram :)
  • mcnotonymcnotony Posts: 3 [Apprentice Traveler]
    ok thank you. i'm not sure how to do this so i may need to get back to you. i'll give it a go first. many thanks
  • mcnotonymcnotony Posts: 3 [Apprentice Traveler]
    all working - much appreciated!
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