Multiple devices on Tomtom MyDrive Connect

TonyJJ

I have 2 devices on Tomtom MyDrive, being a VIA225 (now not supported) and a Go Essential. I cannot access the Go Essential because it goes to a info screen that talks about "Update your Go Essential the easy way". On clicking "Got It", it goes back to the previous screen.
Also, it's impossible to access Tomtom support either by phone or email. If anyone from Tomtom is reading this, CONTACT ME!!!!!!!!

LAURE123

Hi @TonyJJ

I am a user like you. You are on a community forum of users.

The display you see is normal for a Wifi device, MyDrive Connect is only intermediary to use the internet connection of your PC. It doesn't allow you to launch updates.

Look at this FAQ. You update your device:
- directly with Wifi without using your computer.
or
- with your computer by installing before the MyDrive Connect software.
https://uk.support.tomtom.com/app/answers/detail/a_id/22781

In both solutions, the management and the launching of the updates are managed in the device. Don't do them all at the same time. The NaVCore first alone, then the map, then the speed cameras, ...

During the download, connect your device to a power source, a main charger (a 2A smartphone) or a PC only for power.

https://uk.support.tomtom.com/app/getstarted/p/4746

You can also contact TomTom official support for more help:
:flag_au: Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

Regards.

YamFazMan

Hi
@TonyJJ

TonyJJ wrote:

(Snip)
Also, it's impossible to access Tomtom support either by phone or email.
(Snip)

[h3]Contact Tomtom Support to sort out your Account[/h3]
Support Phone number....
:flag_au: Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB

Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Drill down through the appropriate links
You will eventually get to....

FAQS --- FORUMS ---- EMAIL US---- PHONE US

OR

Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Note... You must already be logged into the site for the 'Email Direct link' to work

ATB YFM

YamFazMan

HI
@TonyJJ

The NAV5 (Wi-Fi) devices like you’re GO Essential update using Wi-Fi...
All the update actions are executed on the device...

[h3]Option... (1) Connected Wifi[/h3]Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps

[h3]I always update my devices one Update at a time[/h3] The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

______________________________

[h3]Option... (2) Connected USB[/h3]If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted

Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps

ATB YFM