Multiple devices on Tomtom MyDrive Connect — TomTom Community

Multiple devices on Tomtom MyDrive Connect

TonyJJTonyJJ Posts: 1 [New Traveler]
edited January 2019 in MyDrive Connect
I have 2 devices on Tomtom MyDrive, being a VIA225 (now not supported) and a Go Essential. I cannot access the Go Essential because it goes to a info screen that talks about "Update your Go Essential the easy way". On clicking "Got It", it goes back to the previous screen.
Also, it's impossible to access Tomtom support either by phone or email. If anyone from Tomtom is reading this, CONTACT ME!!!!!!!!

Comments

  • LAURE123LAURE123 Posts: 1,632
    Superuser
    Hi @TonyJJ

    I am a user like you. You are on a community forum of users.

    The display you see is normal for a Wifi device, MyDrive Connect is only intermediary to use the internet connection of your PC. It doesn't allow you to launch updates.

    Look at this FAQ. You update your device:
    - directly with Wifi without using your computer.
    or
    - with your computer by installing before the MyDrive Connect software.
    https://uk.support.tomtom.com/app/answers/detail/a_id/22781

    In both solutions, the management and the launching of the updates are managed in the device. Don't do them all at the same time. The NaVCore first alone, then the map, then the speed cameras, ...
    db39ca0c-c8b8-4d1e-9a38-b5544e0c55b9.jpg
    During the download, connect your device to a power source, a main charger (a 2A smartphone) or a PC only for power.

    https://uk.support.tomtom.com/app/getstarted/p/4746

    You can also contact TomTom official support for more help:
    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

    Regards.
  • YamFazManYamFazMan Posts: 18,733
    Superusers
    Hi
    @TonyJJ
    TonyJJ wrote:
    (Snip)
    Also, it's impossible to access Tomtom support either by phone or email.
    (Snip)
    [h3]Contact Tomtom Support to sort out your Account[/h3]
    Support Phone number....
    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or
    Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    OR

    Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Note... You must already be logged into the site for the 'Email Direct link' to work

    ATB YFM
  • YamFazManYamFazMan Posts: 18,733
    Superusers
    HI
    @TonyJJ

    The NAV5 (Wi-Fi) devices like you’re GO Essential update using Wi-Fi...
    All the update actions are executed on the device...

    [h3]Option... (1) Connected Wifi[/h3]Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    [h3]I always update my devices one Update at a time[/h3] The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    ______________________________

    [h3]Option... (2) Connected USB[/h3]If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted

    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

    870d2bce-aa69-408c-b876-cf4aeb5e2fb5.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
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