E-Mail — TomTom Community


Ceejay90Ceejay90 Posts: 1 [New Traveler]
edited January 2019 in TomTom Services
I have just received an e-mail apparently offering me a free hardware upgrade if I click on a button. Is this genuine, sounds awfully like a scam.....free upgraded HARDWARE??


  • VikramKVikramK Posts: 11,902 Moderator
    Hi @Ceejay90

    I would recommend that you don't click on any links in that email.

    Free upgrade definitely sounds like a scam so I would suggest that you contact customer service with a screen shot of the email and the sender info. so they can look into this.

  • dhndhn Posts: 33,345

    Support to call:

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • gebol52gebol52 Posts: 9 [Apprentice Seeker]
    I ordered a map, received copy of my order, I paid...but I never received the map
  • gebol52gebol52 Posts: 9 [Apprentice Seeker]
    There is no real way to communicate with TomTom. I have to say what kind of GPS is mine but TomTom VIA1615TM is not in the list. I don’t find any email address so my last solution seem to be to call PAYPAL and to explain them that I paid for a map TomTom never send me. I use to speak French but no way to communicate in French. What should I do? Can you give me an e-mail where I can ask to send me my map?
  • dhndhn Posts: 33,345

    Monday - Friday: 9:00 a.m. to 6:00 p.m. EST
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