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My TOM RTOM START 20 doesn´t turn on


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  • CARLOS ESCUDERO PEREZCARLOS ESCUDERO PEREZ Posts: 2 [Apprentice Traveler]
    My TOM RTOM START 20 doesn´t turn on
  • NiallNiall Posts: 10,767
    Superuser
    @CARLOS ESCUDERO PEREZ

    Welcome to this user forum

    How are you charging your START 20?
    Are you using a USB port in your vehicle?
    As the USB ports in your vehicle provides only 0.5Amps whereas your device should have 1.2Amps to run AND charge the battery. With a vehicle USB port the reduced power means that the device tries to save it's power requirements by dimming the screen, and, as you have found out, it then sleeps.
    Try plugging the original cable into the original cigarette lighter charger, does it then keep sleeping?

    Also to do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)
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