Carminat Live missing computer voices
Could anyone please help me in regards of missing computer voices on my Renault Carminat Live? My car is Renault G Scenic (13 plate)
I have tried to ask on this forum last week and then I contacted Renault Carminat but the answers are useless, not to mention my previously post here has been deleted without being sorted first
Renault passed my issue to Tomtom according to their email and now I have received another email from Renault where they are saying that if computer voices are not available to be restored from my PC that means it is nothing else to do and my device will run without computer voices and due to that no spoken street names or notifications anymore. I can't believe I have received this answer. I just purchased few months ago full EU map and 1 year update service.
I have tried every possible advice to re-add UK computer voices back on my device (restore, re-initialising,..etc) but unfortunately it still doesn't work.
Any help is highly appreciated
PS I have my device System information log ready if it helps