TomTom records me as living in a different country?

Daintree
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
After several years being a TomTom customer, I've tried many times to get my address corrected, but to no avail. TomTom has issues with my Postcode of 4818, which is my suburb in Australia. TomTom records me as living in The U.K., a country I have never travelled to yet.
It's impossible to find TomTom's email address, so that I may get this corrected quickly. Why?
I have tried when Logged on to TomTom to make address changes, but nothing can be changed, highlighting my Postcode in a red square because it's not a U.K. code.; simply because it's my Australian postcode.
Please can someone fix this?
noel C. in Australia.
It's impossible to find TomTom's email address, so that I may get this corrected quickly. Why?
I have tried when Logged on to TomTom to make address changes, but nothing can be changed, highlighting my Postcode in a red square because it's not a U.K. code.; simply because it's my Australian postcode.
Please can someone fix this?
noel C. in Australia.
0
Comments
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Call support to make the change:
:flag_au: Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST0 -
Hi
@Daintree
Contact Tomtom Support to sort out your Account
Support Phone numbers.... Thanks to User Niall for maintaining the list
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You must already be logged into the site for the 'Email Direct link' to work
ATB YFM0