Warranty Delivery Delay

Claude Padilha
Claude Padilha Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
Hello, I had a problem with my watch and asked for waranty that was accepted by Tomtom (reference number 1808xx-xxxxxx). The company informed that would send the bracelet to repleace in 12 days. Unfortunatly, it was almost 60 dias ago and right now, there is an information on the brazilian/portuguese tomtom website informing you have problem to send it and are making excuses. And there is no other phone number or chat available to contact you here.
Please, I can't use my watch that I bought to exercise myself,
What's going on?
Thanks.

Mod edit: Please do not post any personal information on a public forum!

Comments

  • VikramK
    VikramK Administrators Posts: 13,725
    Moderator
    Hi Claude

    Sorry for the delay in the replacement procedure..

    I have sent a heads up to the customer service to review the case and update you on you on a priority.

    Regards
    Vikram
  • Claude Padilha
    Claude Padilha Registered Users Posts: 2
    Apprentice Seeker
    Hi guys!
    I’m still waiting for someone from TomTom to solve my problem, but nobody sent me an answer or clarify what is going on.
    Unfortunatly, I regret to have not chosen a Garmin, because TomTom doesn’t care about clients, at list in Brazil!

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