Broken straps and completely inadequate customer service
We bought 2 Tom Tom Spark 3's this summer and both straps are broken in less than 4 months. Customer service is utterly impossible, as is this website. With the other problems about the product's inadequacy for swimmers and it's sometimes counting endless miles in a single day that did not occur, who could ever recommend this product? They won't even send out replacement bands, and it is a product failure as both broke exactly the same way for two users...7 days to get a new one, IF it ever comes, is ridiculous for something that never should be broken in less than 4 months anyway.