Lifetime maps is a lie?

dajwid

I have an XL 'yes OK I know its old now' on the box it states VERY CLEARLY Lifetime traffic and maps.
When I connect to Toptom home I'm told there are no longer map updates and I cant buy maps as this is now too old.

Lifetime !!! surely means what it says.

justmebrowsing

This subject has been talked to death (no pun intended!) all over this forum as can be seen here:- https://en.discussions.tomtom.com/search?q=lifetime+maps

Meaning of "lifetime", even by TT's logic, could very well be construed as Your lifetime, the Devices lifetime, the Companies lifetime or even when TT decide it's couldn't be bothered to continue to supply new maps etc to older devices when they can get you to buy less efficient new models.

Have you actually contacted their "support" team for clarification yet? https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105

dhn

Tomtom has said devices with lifetime maps will continue to get them.

Call support but do not reply with a model when prompted in order for a live agent to respond:

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

YamFazMan

Hi
@dajwid

Tomtom EOL (End of Life)
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...

When calling....
Tomtom are monitoring Eol support by an Auto Response Phone System
When prompted DO NOT provide your Tomtom model information... Wait for a live agent to respond

[h3]Phone Tomtom Support...[/h3]Here...https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105

ATB YFM