White screen in my Spark 3

david129
david129 Registered Users Posts: 4
Apprentice Seeker
edited January 24 in TomTom Sports
Hello I have a problem with my tom tom spark 3 ,the problem is when I connect my tom tom spark 3 today when my computer ,has update 1.7.64 ,well I update normally , when the battery is power off my tom tom spark ,well I connect again my watch well his charging normally but when i remove for the cable ,the screen is white and no respond...
but when i connect again is working and charging, i try to reset and work the reset but the problem dont remove,the same white screen..help me please...

thanks!

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    At this point I would suggest calling Customer Support to see what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.