Map purchasing

PAYMENT REFUSAL

GIO67GIO67 Posts: 2 [Apprentice Traveler]
edited January 24 in Map purchasing
Hi, since a couple of weeks any purchasing attempt (payment with VISA) is refused.
The card is working correctely with other online purchase site, so the issue is not related to the card/fouds availability.
The issue occurs for purchase done thoght the website as well as through TOMTOM HOME.

Comments

  • justmebrowsingjustmebrowsing Posts: 327 [Exalted Navigator]
    This is a user forum. You need to contact their "support" team:-
    https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105
  • Navigate like a bossNavigate like a boss Posts: 2 [Apprentice Traveler]
    Same problem twice now...
  • dhndhn Posts: 32,962 Superusers
    Call support to assist. It may be your credit card is being rejected for overseas purchases:

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • Navigate like a bossNavigate like a boss Posts: 2 [Apprentice Traveler]
    Think not - bought a Garmin instead. Seemed to work just fine... thanks though
  • GIO67GIO67 Posts: 2 [Apprentice Traveler]
    Not a good idea to label this thread as "SOLVED", though. The issue is NOT SOLVED AT ALL. Even if "This is a user forum", worth to remark the unsatisfactory feedback from Tom Tom support. (at least) two unsatisfied customers
  • VikramKVikramK Posts: 6,513 TomTom Moderator
    @GIO67

    Per your request, answer tag removed.

    Thanks
    Vikram
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