Trouble updating device start25
KayleighB
Registered Users Posts: 1 
New Traveler
New Traveler
Hello!
So I have a TomTom start25 and am having trouble updating the software via MyDrive Connect. MyDrive will recognise my device when initially plugged in and will start updating, but it then loses the connection somehow and tells me to plug my device in, evem though it is still connected. I have tried rebooting my laptop, fully charging the TomTom, taking it out/back in MULTIPLE times, searched the driver etc as found on Google but I'm still having problems. Any help would be appreciated!!
Thanks
So I have a TomTom start25 and am having trouble updating the software via MyDrive Connect. MyDrive will recognise my device when initially plugged in and will start updating, but it then loses the connection somehow and tells me to plug my device in, evem though it is still connected. I have tried rebooting my laptop, fully charging the TomTom, taking it out/back in MULTIPLE times, searched the driver etc as found on Google but I'm still having problems. Any help would be appreciated!!
Thanks
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@KayleighB
Are your USB ports set for power saving "USB Selective Suspend"
Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"
Also turn off any Screen savers any other Power savers or USB port monitoring software installed0
