MyDrive Routes are not syncing and saving on my device

Papabear1963Papabear1963 Posts: 7 [Master Explorer]
edited January 29 in MyDrive and Road Trips
I was recently forced into getting a new GPS as my previous Tom Tom no longer gave me live traffic as the agreement between Tom Tom and Vodafone was not renewed, that is a whole story on it's own, anyhow i purchased the GO 620 and up until about a week ago it worked fine, now when i plan a route on My Drive on my PC, save it and send it to my device when i next switch my device on and log into My Drive the route is not saved in My Routes on my device and it did do this up until a week ago. I have had numerous calls to the "help desk" sent e-mails with pictures and no one seems to under stand what the problem is, i have been told to send the stops to my device then on the device save it under My Routes which is the manual may of doing it, so i asked should i need to reset my device all My Routes which i have had to do manually will be gone and i must then manually transfer them all again yet My Favourites get synced with my device?

Thanks in advance for any asssitance on this.

Comments

  • bigbig Posts: 1,464 [Superuser]
    The first thing to check is that you are logged in to the same account on your GO 620 and on MyDrive. Maybe your 620 somehow became logged out?
  • Papabear1963Papabear1963 Posts: 7 [Master Explorer]
    Hi There,
    logged in the same account on my GO 620.
  • bigbig Posts: 1,464 [Superuser]
    OK, it was worth a try :smiley:.

    Any help logging out and back in?

    Does it work if you sync via the MyDrive phone app?
  • Papabear1963Papabear1963 Posts: 7 [Master Explorer]
    Unfortunately not, I can send the stops and they go to my device and I can use them but they do not sync and save in my routes in my device, the TomTom support centre say it is not possible for the routes to sync and save which I know is incorrect as firstly the manual says it can, secondly my device use to do it and thirdly if it did not do it that means if you ever had to reset your device you would have to manually transfer your routes again.
  • Papabear1963Papabear1963 Posts: 7 [Master Explorer]
    Hi All, am i the only one who's GO 620 My Routes saved on My Drive do not sync with my device, i have just had to reset my device and all my saved routes are now gone and they do not sync with MY Drive yet My Favorites do, PLEEEEEEEEEASE, can anyone assist me as my GO 620 use to sync the routes?:tired_face:
  • bigbig Posts: 1,464 [Superuser]
    If you reset your device you need to log in again on the device with your TomTom account.
  • DougLapDougLap Posts: 295 [Superuser]
    Hi @Papabear1963

    If you:-

    Open and Log into MyDrive
    Click on My Routes icon
    Click on First Saved Route

    On the menu that opens with the name of the route

    Is the 'Sync this Routes as Track with my devices Selected. ie Green

    If not then change and do the same for all your other routes, including new ones you create, and then it should sync.



    Doug
  • Papabear1963Papabear1963 Posts: 7 [Master Explorer]
    Thanks Big i have done that and MY Routes have not synced on My Favourites synced.

    Hi DougLap, my GO 620 use to sync all My Routes from My Drive if i had to reset my device and every time i created a new route in My Drive and saved it the next time i logged into MY Drive on my device it would automatically sync, so the feedback i have had from the help desk is similar to yours, sync as a track, my understanding is that a track only has a start and end point without stops in between and most importantly every time you reset your device you now need to go back to My Drive and manually send each route you have saved as a track this just does not make sense when your My Favorites sync automatically.

    Regards
  • DougLapDougLap Posts: 295 [Superuser]
    Hi @Papabear1963

    If you go into MyDrive and click on Road Trips then search Under Europe, Coastal and Created by Tomtom you will find a Road trip called the Atlantic Highway which is 313km in Cornwall. To create this route you would need more than a Start and Finish so waypoints must have been inserted to get it to follow the route required. When you download it to your account you still get the option to Sync or not the Route to your unit. It is also possible to reverse the route so you make the Finish the Start.

    I am just wondering if somehow all your routes have now got the Sync Option as Off and whether if you change it to On they will then sync as they did before and hopefully the Option won't change to off again.

    Doug
  • Papabear1963Papabear1963 Posts: 7 [Master Explorer]
    Hi Doug,
    It allows me to sync my routes as a track and that is not what i want to do i want to save my routes as a route as there is a difference between a route and a track, to my understanding and when you save your route as a track it only has a start and a finish point.

    Regards
    Ricky
  • YamFazManYamFazMan Posts: 13,158 [Superusers]
    Hi
    @Papabear1963

    I prefer to use .ITN files for Routes with Stops
    Here's my Method/Workaround I use to generate .ITN Routes using the MyDrive Web Route planner....
    See...https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/planned-route-not-showing-on-tt-6250-1034143/index1.html#post1216212

    Example 19 Stop Test....
    714fed01-413c-4948-8873-8ca785ec354a.jpg
    A Solid Arrow Filename Marker in MyRoute = .ITN Route
    33b88266-2e7f-4f03-926a-a1e36ae29520.jpg
    ATB YFM
  • Papabear1963Papabear1963 Posts: 7 [Master Explorer]
    So after about 4 months of non stop battling i have found out that the Route Planner syncing capabilities from My Drive to the GO 620 no longer works since a previous update took place, and this feature did previously work on my GO 620, why would they take it off..... and it was not TomTom that i found out from it was through asking a zillion questions online, and to be perfectly honest while the help center staff are polite their product knowledge is lacking in a big way, for example they do not know the difference between a route and a track. Can anyone help me with a GPS that you can sync your routes with and in the event you need to reset your device the routes are also stored elsewhere and will sync again once you have reset your device, sorry TOMTOM you removed a great piece of software and were also unable to sort my problem out.

    Regards
  • YamFazManYamFazMan Posts: 13,158 [Superusers]
    Hi
    @Papabear1963

    Are you talking .ITN Routes or .GPX Routes
    With exceptions a Routes that exceed 20 Stops I have no problems Syncing .ITN Routes to my NAV4/5 (Wi-Fi) devices
    If you use the workaround in the post above your post, I have no problems Syncing & Saving .ITN Routes to my NAV4/5 (Wi-Fi) devices
    I have also never had a problem re-Syncing Saved Routes After a reset

    ATB YFM
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