MyDrive Routes are not syncing and saving on my device
I was recently forced into getting a new GPS as my previous Tom Tom no longer gave me live traffic as the agreement between Tom Tom and Vodafone was not renewed, that is a whole story on it's own, anyhow i purchased the GO 620 and up until about a week ago it worked fine, now when i plan a route on My Drive on my PC, save it and send it to my device when i next switch my device on and log into My Drive the route is not saved in My Routes on my device and it did do this up until a week ago. I have had numerous calls to the "help desk" sent e-mails with pictures and no one seems to under stand what the problem is, i have been told to send the stops to my device then on the device save it under My Routes which is the manual may of doing it, so i asked should i need to reset my device all My Routes which i have had to do manually will be gone and i must then manually transfer them all again yet My Favourites get synced with my device?
Thanks in advance for any asssitance on this.
Thanks in advance for any asssitance on this.
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logged in the same account on my GO 620.
Any help logging out and back in?
Does it work if you sync via the MyDrive phone app?
If you:-
Open and Log into MyDrive
Click on My Routes icon
Click on First Saved Route
On the menu that opens with the name of the route
Is the 'Sync this Routes as Track with my devices Selected. ie Green
If not then change and do the same for all your other routes, including new ones you create, and then it should sync.
Doug
Hi DougLap, my GO 620 use to sync all My Routes from My Drive if i had to reset my device and every time i created a new route in My Drive and saved it the next time i logged into MY Drive on my device it would automatically sync, so the feedback i have had from the help desk is similar to yours, sync as a track, my understanding is that a track only has a start and end point without stops in between and most importantly every time you reset your device you now need to go back to My Drive and manually send each route you have saved as a track this just does not make sense when your My Favorites sync automatically.
Regards
If you go into MyDrive and click on Road Trips then search Under Europe, Coastal and Created by Tomtom you will find a Road trip called the Atlantic Highway which is 313km in Cornwall. To create this route you would need more than a Start and Finish so waypoints must have been inserted to get it to follow the route required. When you download it to your account you still get the option to Sync or not the Route to your unit. It is also possible to reverse the route so you make the Finish the Start.
I am just wondering if somehow all your routes have now got the Sync Option as Off and whether if you change it to On they will then sync as they did before and hopefully the Option won't change to off again.
Doug
It allows me to sync my routes as a track and that is not what i want to do i want to save my routes as a route as there is a difference between a route and a track, to my understanding and when you save your route as a track it only has a start and a finish point.
Regards
Ricky
@Papabear1963
I prefer to use .ITN files for Routes with Stops
Here's my Method/Workaround I use to generate .ITN Routes using the MyDrive Web Route planner....
See...https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/planned-route-not-showing-on-tt-6250-1034143/index1.html#post1216212
Example 19 Stop Test....
A Solid Arrow Filename Marker in MyRoute = .ITN Route
ATB YFM
Regards
@Papabear1963
Are you talking .ITN Routes or .GPX Routes
With exceptions a Routes that exceed 20 Stops I have no problems Syncing .ITN Routes to my NAV4/5 (Wi-Fi) devices
If you use the workaround in the post above your post, I have no problems Syncing & Saving .ITN Routes to my NAV4/5 (Wi-Fi) devices
I have also never had a problem re-Syncing Saved Routes After a reset
ATB YFM