iOS unable to purchase — TomTom Community

iOS unable to purchase

colw1colw1 Posts: 5 [Master Traveler]
I have downloaded tomtomgo for iOS I’m trying to purchase a years sub but every time it tells me Purchase Unable To Be Completed ? I’ve logged out and back in, re downloaded the app and tried updating payment details etc on my phone and still can’t do it it... why????????39ea8a75-54bc-4051-8e41-a55cf890db9b.png


  • lampardlampard Posts: 5,314 Moderator
    Hi colw1,

    Welcome to the Community!

    Can you try enabling the In-app purchases on iPhone as this has resolved the issue for some users? (On the iOS device, open the Settings >General>Restrictions)

    Cheers, lampard
  • colw1colw1 Posts: 5 [Master Traveler]
    @lampard hi thanks for your help.. I’m such an idiot!! I’m sure this was turned on but wasn’t! I’ve checked everything from iTunes update, payment details, memory and settting up a new tom tom account! And all the time in app was off :-( what an idiot I am... all sorted now thanks ... cheers
  • Luckyluke1977Luckyluke1977 Posts: 3 [Neophyte Traveler]
    i have same problem
    can t upgrade on ios , newest ios
    inapp purchases are on but cant purchase ...
    i tried now 15 times more or less with 3 different payment methods ..


    i read the problem is very old so cant imagine why ..
    help needed
  • colw1colw1 Posts: 5 [Master Traveler]
    I realised on mine that within the settings on iPhone the In App purchases was turned off! That resolved it for me... no idea why off but flicked it on and sorted .....
  • Luckyluke1977Luckyluke1977 Posts: 3 [Neophyte Traveler]
    thx for reply I checked that allready but it was enabled hmm i reinstalled my phone but still
  • colw1colw1 Posts: 5 [Master Traveler]
    Was it enabled within the Restrictions Tab? If was and still no joy , sorry can’t help further... this is where my issue was ....
  • Luckyluke1977Luckyluke1977 Posts: 3 [Neophyte Traveler]
    it seems the problem is with all in app purchases .. ahh I ll call apple support tomorrow
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