TomTom XL touch screen keyboard issue — TomTom Community

TomTom XL touch screen keyboard issue

My tomtom has been acting up lately when it comes to me, typing in a address the Letter button I push isn't what the tomtom inputs ( example: I press Q and get the letter H ) can someone help me with this? I tried to reset and update but none of those things seem to work. can someone help me solve this issue?
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