TomTom XL touch screen keyboard issue

milt40 Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
My tomtom has been acting up lately when it comes to me, typing in a address the Letter button I push isn't what the tomtom inputs ( example: I press Q and get the letter H ) can someone help me with this? I tried to reset and update but none of those things seem to work. can someone help me solve this issue?