Update of speed cameras stops at 3%

pauldc1103
Registered Users Posts: 11 
Apprentice Seeker

Apprentice Seeker
Tomtom 6000
Updates if speed camera stops at 3%
Updates if speed camera stops at 3%
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Comments
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Same problem on my go50 stops at 6%0
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same for me as well for my 510 go i think we need to contact support0
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Same here with TomTom 6100 - stopping at 3% - hard reset on device and deleting/reinstalling MyDrive Connect made no difference0
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Support:
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
Hi all
First disconnect the device, and perform a soft reset(press and hold the on/off button till you hear the drum sounds)
Clear the cache in MyDrive Connect, and now check for updates.
Regards
Vikram0 -
Hello everyone,
I have asked the team to raise a ticket for this, so I will keep you posted once I have an update.
Regards
Vikram0 -
Hello all
The update for speed cameras released yesterday(25th September 2019) probably was bugged and so the team has rolled it back.
I think the next update will be available tomorrow.
Sorry for the trouble caused...
Regards
Vikram0 -
I was able to complete an update a couple of hours ago so for me, the issue seems to have been resolved - not sure whether this was a roll back update or a new update but hopefully this will resolve all our issues.0
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VikramK wrote:Hello all
The update for speed cameras released yesterday(25th September 2019) probably was bugged and so the team has rolled it back.
Regards
Vikram
My GO-520 managed to upgrade (albeit with an intermediate problem, that subsequently cleared), although my GO-5100 never gets past the 3% (the same as most people are reporting)!0 -
stu61 wrote:When I try to update speed cameras I get the error some updates weren't updated when I look at contents I have a repair button on the cameras but this gives same message have done complete restore but still the same I have a GO50.
Any ideas?
stu610 -
Similar problem 2 days ago ..update hangs at 6%..tried today and updated ok..0
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Hi John
It won't be causing any harm to the device, by bugged I meant that these updates had problems getting installed. Also I think this issue did not affect all the models.
The team is working on another update which should be released soon.
Regards
Vikram0 -
Just tried updating my GO-5100 again &, this time, it went straight through without a problem!!0
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just updated my go510 all is now working as normal yes and the speed cameras too which i reported to tomtom support team on wednesday morning0
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Hi all
I also had the same problem of blocking and failure at 3% of downloading the file "Speed Cameras".
As a result, I no longer have any speed cameras on my GO5100. MDC cleared everything before reporting the failure of the update. To date, I have not had a new download in "My Updates and New Items", MDC displays "Your device is up-to-date!".
In the meantime, I use a workaround of the problem by manually downloading the speed cameras for the country where I drive.
For it:
- Open MDC with your device connected to the PC.
- Go to the "My Content" tab.
- Go down to the category "My Speeds Cameras".
- Click on the black picture "Life Time Speed Camera Updates Europe".
- A submenu opens with the individual list of all countries.
- Go down and look for your country.
- Click on the "Install" button.
- After that disconnect the TomTom device from the PC and do a Soft Reset:
Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more.
I tested and checked I recovered my alerts speed cameras for my country.
Regards.0 -
I have tomtom GO5100 and in last 2 weeks my speed camera stop working dont see it or dont get any sound at all. i have life sub on speed camera and trafic . i got company and my drivers start get tickets beacuse we all working on go5100 but my frends on others tomtoms with life speed cameras SUB. allso say they have problems last week dont show them speed cameras...,./0
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Hi all
Last night I had a new Speed Cameras file for my 2 devices (GO5100 and Start25). The download and installation by MyDrive Connect was done normally. For me the incident is closed, I have the complete base of Speed Cameras again.
For Wifi devices, users will have to go to their device to launch downloading the new Speed Cameras file:
==> Main Menu (4Dots ....) / Settings / Updates & New Items
For all devices, remember to do a soft reset after installation:
- Press and hold the On/Off button until you hear the drum sounds. The device restarts. This can take 30 seconds or more.
Regards.0