Try to explain it

Disco Dave
Disco Dave Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in TomTom Services
When I type in post code, looks like it is foreign places, when I type in postcode and click enter it just goes back to the home screen, also when I turned it on was trying to find satalite still on and says configuration but don't want to make it worse, any help would be appreciated ?

Comments

  • Niall
    Niall Posts: 11,140
    Superuser
    @Disco Dave

    First identify your device, see https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

    When entering postcodes do not put a space in it

    Also do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)