Purchase of map Refund Australia

milococo
milococo Registered Users Posts: 2
Apprentice Traveler
Can anyone please tell me how I can get a refund for purchasing a map for my TomTom Via 160, which I was told after the purchase that I cannot buy maps for it. I have searched every area of the TomTom site and cannot find anywhere that you can actually contact the company directly.

Comments

  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    According to this page, your Via 160 device IS still supported;- https://www.tomtom.com/en_au/obsolete-products/ However, get clarification from support;- https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105
  • milococo
    milococo Registered Users Posts: 2
    Apprentice Traveler
    Thanks very much for that. After loads of anxiety I finally found a number to ring in Australia and a refund has been activated. Sorry I didn't let people know. Just googled Tomtom Australia, and there was the number. Lady said that my model was too old to accept the size of file needed for the UK maps. It is annoying that they don't tell you that before you actually pay for it. Don't know how to finish issue now. Maybe tick your message.
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    @milococo

    What was the problem after you purchased the map? as I see that map is fully compatible with your device.

    Did you have space issues or the map not being offered for download?

    Regards
    Vikram :)