am trying to put sd card in it but it always said it didn't succeed — TomTom Community

am trying to put sd card in it but it always said it didn't succeed

i format the sd card but still not taking that.


  • YamFazManYamFazMan Posts: 16,793 [Elite Vanguard]

    Which Tomtom device do you own ???

  • MohamadMohamad Posts: 5 [Apprentice Traveler]
    tomtom start 25
  • MohamadMohamad Posts: 5 [Apprentice Traveler]
    i try more than one card but always is said it can't format it which i did format it by myself ....!!!
  • LAURE123LAURE123 Posts: 1,545 [Revered Voyager]
    Hi @Mohamad

    TomTom uses a proprietary formatting mode performed by your device.

    For your Start 25 managed by MyDrive Connect, you need a class 10 micro SD card of maximum 32GB.

    1 / Before, you have to format the card with your PC in FAT32.
    2 / Switch off your Sart25 and insert the micro SD card.
    3 / Perform a Soft Reset of your device to launch the proprietary formatting:
    - Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more.

    It's like doing a Restart on a PC, it forces the complete reboot of the internal software of your device and will allow the detection of the card.
    The device's Restart will take longer with frozen screens, it's normal.

    After the Soft Reset your micro SD becomes visible in the MyDrive Connect software.
    I hope it will work for you.

  • YamFazManYamFazMan Posts: 16,793 [Elite Vanguard]

    A little Info...
    The Full NAV3 Europe is 4GB+ and growing (Edit... Thanks @LAURE123)
    The Full Nav4/5 (Wi-Fi) Europe Map is 7GB+ and growing
    Anything less than an 8GB Micro is useless
    16GB card SDHC Memory Card is preferable
    A map cannot be split across the Internal memory and a Memory card

  • LAURE123LAURE123 Posts: 1,545 [Revered Voyager]
    Hi @YamFazMan :slight_smile:

    The Start25 is a NAV3, its EU map is not in 3D.
    the last full map of EU 10.15 is 4GB (4237MB).

    There are 3 models of Start25
    "BK" = Start 25, 2GB + micro-SDHC, MyDrive Connect NAV3 End Off Life
    "BL" = Start 25, 4GB + micro-SDHC, MyDrive Connect NAV3
    "BQ" = Start 25, 8GB + micro-SDHC, MyDrive Connect NAV3

    Mine is a "BQ" with 8GB of internal memory, so no problem.
    The @Mohamad Start25 must be a "BL" with 4GB, it needs at least a micro SD 8G, but because of the current price of the cards as much take a 16GB.

  • MohamadMohamad Posts: 5 [Apprentice Traveler]
    hello and and thanks
    mine too is BQ4 so i have 2904 mp free but i think it's not enough to store a lot of maps and routes.
    am newley in this technology so what you think
  • NiallNiall Posts: 10,745 [Elite Voyager]
  • MohamadMohamad Posts: 5 [Apprentice Traveler]
    will do that .:thumbsup:
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