Workout upload issue — TomTom Community

Workout upload issue

Krosen5Krosen5 Posts: 1 [New Traveler]
edited January 2019 in TomTom Adventurer
I did a race today and when I tried to upload it, the HR data and steps/etc uploaded to the Tom Tom Sports app 'daily activity' but the actual workout did not despite multiple attempts. My watch and phone were kept together during the sync and I had cell phone service but no wi-fi. When I got home I tried to upload it to my computer and that did not work either. The summary data is in my watch but it would be nice to know my split times, and HR data, as well as segment data for the race. Is it lost forever and why does this happen?

Comments

  • tfarabaughtfarabaugh Posts: 16,329
    Superusers
    If you are using the phone app, once you have synced by phone you cannot also sync by computer, it is either/or. Once the watch thinks it has a successful upload it clears the memory (what you are seeing in the History is just summary data points, the actual activity is deleted once synced). If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:

    1. Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}. On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).
    3. Copy them to your computer
    4. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    5. Restart Sports Connect and connect your watch
    6. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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