Trouble with synchronizing Runner 3 with Sports Connect App (wired - cable to PC) — TomTom Community

Trouble with synchronizing Runner 3 with Sports Connect App (wired - cable to PC)

ChristopheGarnierChristopheGarnier Posts: 1 [New Traveler]
When I try to synchronize my Runner 3 with the Sports Connect (via cable to PC), all goes well: Synchronizing, updating GPSQuickFix, but at the last part (clearing data = 'opschonen' in dutch) there is no progress anymore and the blue line never becomes a circle. So I get no updated activity anymore.
Any ideas on how to fix this?
Thanks!

Comments

  • tfarabaughtfarabaugh Posts: 16,329
    Superusers
    At this point I would suggest calling Customer Support to see what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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