Connecting my watch to my laptop

JLMEE13
JLMEE13 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
When I connect my watch to my laptop it does not upload activity info. It only charges.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

    If nothing above helps you may have a bad dock or there may be computer setting blocking it. At that point I would suggest calling Customer Support and seeing what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, click Contact at the bottom of this page, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).