no signal of gps on the GO LIVE 1005

k107

i have a tomtom go 1005 camper @caravan completely actualizad but i have no signal of gps. so its impossible to navigate whith him. I don`t know how to resolve the problem.
any one can help me?

Niall

@k107

Which version of software and map do you have
see (in English) https://uk.support.tomtom.com/app/answers/detail/a_id/12214/locale/en_GB
or (in Portuguese) https://pt.support.tomtom.com/app/answers/detail/a_id/12268/locale/pt_PT

Also try to do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)