TomTom XL booting only on USB Mode

AlexG1990

Hi there.

I own a TomTom XL mobile navigation and have been using it for quite a while now but all of a sudden it will not boot. I've tried reseting it but nothing happens. Since the system will not boot i can't even back the maps up to format the drive. Every time i connect it to my laptop it promts me to format the drive. I've tried holding the reset button for 20 secs but nothing happens. Not sure what else to do. Any input will be greatly appreciated.
Thanks in advance

YamFazMan

Hi
@AlexG1990

From your screen shot... I see your serial number starts with GI
If you enter GI on this Tomtom FAQ...
Here... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

You will see that model has unfortunately been declared EOL (End of life)

Your device is a TomTom XL IQ Routes ² / XL Classic with 2GB memory and it updates through TomTom HOME.
Important:​ Your device is no longer supported through phone or email, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.
______________________________________

Tomtom EOL (End of Life)
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...

When calling....
Tomtom are monitoring Eol support by an Auto Response Phone System
When prompted DO NOT provide your Tomtom model information... Wait for a live agent to respond

[h3]Phone Tomtom Support...[/h3]Here...https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105
Note... Unfortunately at the moment Greek support is only available in English sorry for any inconvenience

ATB YFM

Niall

@AlexG1990

From the first two character of the serial number (Device ID):-
"GI">XL IQ Routes ² / XL Classic, 2GB, TomTom HOME NAV2 Eol

That means that it has been declared 'End of Life' see https://promo.tomtom.com/en_gb/1/replacement-offer/#page-block-dd1bqwt2s1

So there will be no more updates

AlexG1990

Thanks a lot for the replies guys!
Really appreciate it.
Looks like i am going to have to upgrade after all

justmebrowsing

Unfortunately nothing posted above has addressed your particular and specific boot problem but does tell you there's no further support (maps/updates etc) available for you.
As a last resort (ignoring TTHome and ensuring it's been on charge for a few hours so the green light shows as fully charged) try connecting to your PC and THEN pressing the power button to switch it on, or even holding the power button down until you hear the drum roll & then release it

Plus check out here as there may be a similar problem and solution https://en.discussions.tomtom.com/search?q=boot+up&forum=23