TomTom XL booting only on USB Mode
AlexG1990
Posts: 2 [Apprentice Traveler]
Hi there.
I own a TomTom XL mobile navigation and have been using it for quite a while now but all of a sudden it will not boot. I've tried reseting it but nothing happens. Since the system will not boot i can't even back the maps up to format the drive. Every time i connect it to my laptop it promts me to format the drive. I've tried holding the reset button for 20 secs but nothing happens. Not sure what else to do. Any input will be greatly appreciated.
Thanks in advance
I own a TomTom XL mobile navigation and have been using it for quite a while now but all of a sudden it will not boot. I've tried reseting it but nothing happens. Since the system will not boot i can't even back the maps up to format the drive. Every time i connect it to my laptop it promts me to format the drive. I've tried holding the reset button for 20 secs but nothing happens. Not sure what else to do. Any input will be greatly appreciated.
Thanks in advance
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Superusers
@AlexG1990
From your screen shot... I see your serial number starts with GI
If you enter GI on this Tomtom FAQ...
Here... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
You will see that model has unfortunately been declared EOL (End of life)
Your device is a TomTom XL IQ Routes ² / XL Classic with 2GB memory and it updates through TomTom HOME.
Important: Your device is no longer supported through phone or email, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.
______________________________________
Tomtom EOL (End of Life)
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________
If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...
When calling....
Tomtom are monitoring Eol support by an Auto Response Phone System
When prompted DO NOT provide your Tomtom model information... Wait for a live agent to respond
[h3]Phone Tomtom Support...[/h3]Here...https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105
Note... Unfortunately at the moment Greek support is only available in English sorry for any inconvenience
ATB YFM
Superuser
From the first two character of the serial number (Device ID):-
"GI">XL IQ Routes ² / XL Classic, 2GB, TomTom HOME NAV2 Eol
That means that it has been declared 'End of Life' see https://promo.tomtom.com/en_gb/1/replacement-offer/#page-block-dd1bqwt2s1
So there will be no more updates
Really appreciate it.
Looks like i am going to have to upgrade after all
As a last resort (ignoring TTHome and ensuring it's been on charge for a few hours so the green light shows as fully charged) try connecting to your PC and THEN pressing the power button to switch it on, or even holding the power button down until you hear the drum roll & then release it
Plus check out here as there may be a similar problem and solution https://en.discussions.tomtom.com/search?q=boot+up&forum=23