How do I get TomTom to activate Live services.
I purchased the renewal order number 407xxxxx98 and followed the link to install the services. However the link sent me to an installation of Voices, which I hadn't purchased; there was no sign of my Live Services.
After much fruitless searching, which kept inviting me to purchase the services that I had already bought, I found a reference which said I didn't have to do anything except connect my TomTom GO Live 1005 Camper & Caravan and the services would be automatically installed.
This didn't happen but when I checked my device, I found that my existing services far from being about to expire ran until 31/10/2018 (remember I was doing this in April!).
As there was some time before I needed to update and the fact I had already wasted a significant amount of time trying to resolve this issue I left it in the vain hope that my services would automatically install as the existing services came to the end.
Now we get to my question. Will TomTom update my Live Services to 31/10/2019 for me?
If they will, how do I go about asking them (email preferred)?
Mod edit: Please don't post private or personal information on a public forum.Thanks!