Map download stuck at 20% using MyDrive Connect- VIA 1625 TM — TomTom Community

Map download stuck at 20% using MyDrive Connect- VIA 1625 TM

peteallampeteallam Posts: 4 [Apprentice Traveler]
edited January 2019 in MyDrive Connect
I installed and formatted a 32Gb micro SD, and started downloading the western Europe map for my VIA 1625TM and it progressed slowly until it reached 20% at which point it got stuck and nothing I tried would persuade it to resume. I've tried multiple re-starts and cleared the cache but the download progress just shows '6 hours 22 minutes left - 0%' and nothing else happens. This is extremely frustrating - does anyone know what I can do to get it to download please? Thanks.

Comments

  • dhndhn Posts: 33,333
    Superusers
    Might you have an antivirus affecting proper transmission?

    Support if needed:

    :flag_ca: Canada (en)
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • peteallampeteallam Posts: 4 [Apprentice Traveler]
    Many thanks for the suggestions. I left it running overnight and it seems to have loaded OK now.
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