Bluethooh Earphone don´t power on

fmalmeid Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I bought a Tomtom Spark Music with a headset, but when I try to connect the headset it does not turn on and when I hold the button for 10 seconds as directed in the manual does not turn on any light.
When I connect the headset to the notebook it turns on a blue light, I left charging for hours to see if the problem is missing battery, but when I shoot the notebook the blue light goes out and the handset does not turn on


  • tfarabaugh
    tfarabaugh Posts: 17,004
    At this point I would suggest calling Customer Support to see what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.