TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Still can't update my GO6100 on a Surface Device

mulversmulvers Posts: 5 [Apprentice Traveler]
edited January 27 in MyDrive Connect
I've stopped using my GO 6100 as I can't update it. All the threads for years have talked about problems with USB, especially on MS Surface devices.
No official solution to this - why the silence Tom Tom?

You're up against mobiles and issues like this don't help your cause/sales as I won't buy another.

Comments

  • YamFazManYamFazMan Posts: 14,233 Superusers
    edited June 13
    Hi
    @mulvers

    The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
    Especially Laptops, maybe to improve the appearance of the battery life
    ________________________________

    Random Disconnects on Surface Pro 3 & 4
    Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

    On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
    You will need to edit the Registry for the USB Selective Suspend menu to show

    See….. https://en.discussions.tomtom.com/rider-51/update-fail-tomtom-rider-410-on-a-microsoft-surface-pro-3-windows-10-1025704?postid=1177921

    See..... https://en.discussions.tomtom.com/mydrive-connect-apps-474/go-500-random-disconnections-on-surface-3-pro-968783

    ATB YFM
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  • mulversmulvers Posts: 5 [Apprentice Traveler]
    Thanks YamFazMan but this doesn't work on the latest version of Windows 10. Nor do any of the hacks I've found for selective suspend.

    My GO 6100 thinks it's connected and it's charging. Whereas MyDrive is waiting for me to connect to it.
    No other USB device has problems, including mass storage, cameras, phones, iPad, dashcam. Only Tom Tom
  • YamFazManYamFazMan Posts: 14,233 Superusers
    edited 7:41AM
    Hi
    @mulvers

    Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
    ___________________________

    The registry edit/hack suggested by techguy378 does still work, I've just updated my Start 60, GO 5000 and Rider 400 using my Win10 tablet (Win 10 Latest version) and the registry edit/hack

    techguy378 wrote:
    At the Windows desktop right click on the start button and click Run. Type "regedit" and hit enter
    When the registry editor opens up go to....
    HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Power

    Images added by YamFazMan
    e60fca28-0127-4ba6-831d-2fce3d41d65b.png
    Scroll down to 'Power' and click on the 'Power' folder
    b9168ab7-5b70-44ee-bfdb-c4ac8084291d.png
    On the right pane double click on CsEnabled
    Change the value from 1 to 0 and click OK.
    9cf71971-65cc-4031-8c31-4c9a02c977e3.png
    Then reboot your computer
    After it reboots then from the desktop right click on the start menu and click on Power Options. Click on Change Plan Settings next to Balanced (or whatever profile you're using). Click on Change advanced power settings. Go to USB settings > USB selective suspend setting. Change this to Disabled and click OK. You should now be good to go. The USB selective suspend setting appears to be the number one cause of random disconnects on most if not all TomTom devices

    ATB YFM
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  • xizelxizel Posts: 1 [New Seeker]
    i have a surface 4 and this fix does not work for me :(
  • YamFazManYamFazMan Posts: 14,233 Superusers
    Hi
    It works fine for me

    ATB YFM
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  • YamFazManYamFazMan Posts: 14,233 Superusers
    MaxTrev wrote: »
    Sucess. Changing the Registry setting gives me advanced power setting options so the "USB Selective Suspend" can be disabled.
    TomTom device no longer disconnects.
    Thanks very much
    Trev
    Hi

    You're welcome, glad you're sorted :)

    ATB YFM
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