MacOS High Sierra Keychain problem

DavoDavo
DavoDavo Registered Users Posts: 30
Master Traveler
edited January 2019 in MyDrive Connect
Hi,
I have a Go 500. All was working fine with MyDrive Connect up until a week or so ago when MyDrive Connect said it wanted to update itself.
So I downloaded the new version and installed it - ever since, whenever I launch the app I get a message telling me that Keychain doesn't recognise it (or something like that) and to enter my Keychain password in the splash screen that appears.
Entering the correct password doesn't work and I am unable to get rid of the splash screen until I shut the Mac down - and then it pops up again as soon as the Mac has started! I cannot use the MyDrive Connect app at all.
The only way out of it is to delete the MyDrive Connect app and restart the Mac.
I have tried downloading and installing MyDrive Connect three times, the last time telling it not to open at login and still get the same results when I launch it manually - it's driving me bonkers!
Anyone got any ideas?

Comments

  • DavoDavo
    DavoDavo Registered Users Posts: 30
    Master Traveler
    Here's the splash screen that appears. I just downloaded the app again and get the same result. App now deleted (again!). So how do I update my GO500?
    6495aaeb-1efb-456f-a877-1b7ee2d8f9fd.jpg
  • Niall
    Niall Posts: 11,114
    Superuser
    @DavoDavo

    Think you will have to report this to Customer Services to see what they can offer you.


    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • DavoDavo
    DavoDavo Registered Users Posts: 30
    Master Traveler
    Thanks for the reply, Niall.
    I think you are correct, but how the heck do I do that?
    If I go to the support page all I get is a list of FAQ's.
    I can't find anywhere in the support pages or the Contact link to send TomTom Support a message.
    I've tried the UK web site and the Australian web site with exact same results.
    Very frustrating.
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    Hi
    @DavoDavo

    Contact Tomtom Support to sort out your problems

    Support Phone numbers.... Thanks to User Niall for maintaining the list
    https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or
    Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    OR

    Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Note... You must already be logged into the site for the 'Email Direct link' to work

    ATB YFM
  • DavoDavo
    DavoDavo Registered Users Posts: 30
    Master Traveler
    YamFazMan - many thanks for the direct link, I could not get to the 'email us' page any other way.
    I have submitted the problem details to TomTom.
    I'll update this thread when I get an answer/resolution.
  • njs1959_un36
    njs1959_un36 Registered Users Posts: 8
    Master Explorer
    DavoDavo (great name by the way. Not like mine) Have TomTom ever got back you? It's been 7 months now.
  • tonydeb_1
    tonydeb_1 Registered Users Posts: 1
    Apprentice Seeker
    I am having same problem. Thinking of giving up on Tom Tom as much as I like it and just using myGoogle maps on my phone.
  • James_Kirk
    James_Kirk Registered Users Posts: 1
    New Traveler
    tonydeb_1 wrote: »
    I am having same problem. Thinking of giving up on Tom Tom as much as I like it and just using myGoogle maps on my phone.

    I solved it this way. Go into keychain access ( you may need to enter your admin password) on your mac. Put "tomtom" in the search box - and then delete all the entries that come up.
  • Mandy_K40
    Mandy_K40 Registered Users Posts: 1
    Apprentice Seeker
    Still waiting for Tom tom to post an answer. Come on Tomtom this is crap.
    I want to gain access
  • mpatters00
    mpatters00 Registered Users Posts: 1
    Apprentice Seeker
    I just tried going into KeyChain Access and deleting all of the TomTom entries. It worked like a charm and I'm currently downloading my new map. Thanks for coming up with a solution! TomTom has my business for a while longer ...
  • kanjo33
    kanjo33 Registered Users Posts: 18
    Outstanding Wayfarer
    Now when I try to open it, a small window appears and prompts me for my keychain password. When I enter the password, it just re-prompts. It is looping at this prompt, will not let me past. (I know it checks and the password is correct because if I intentionally put in a false one, I get an error message). Then I have to do a 'force quit' but the little password-prompt window does not go away no matter what I do. TomTom GO 60. If I look on the device itself, it tells me I am connected; I just can't get into Mydrive on my iMac