Reset continuously — TomTom Community

Reset continuously

CM_AjaxCM_Ajax Posts: 1 [New Traveler]
edited January 11 in Runner & Multi-Sport
My tomTom runner began last Sunday to reset each 15 seconds.
I've already tried to fix it with factory reset twice, without success... It keep reseting every 15 seconds. Battery gets empty in few hours.
What can I do?

Comments

  • tfarabaughtfarabaugh Posts: 15,787 Superusers
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.

    If that does not work, you should call Customer Support. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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