Downloading purchased map

ambuboy

Buyed map of Latin America to download on my gps GO 920 but it is impossible to do.Can i download on my smartphone?

EthoZ

https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/south-america-caribbean-mexico/

Ask for refund.

YamFazMan

Hi
@ambuboy

Tomtom Support....

:flag_be: Belgique
027 007 272
du lundi au vendredi de 09h00 à 17h30

:flag_be: België
027007270
Maandag: 09:00 tot 17:30
Dinsdag t/m vrijdag: 09:00 tot 16:30

ATB YFM

justmebrowsing

HERE WE GO YET AGAIN!

The mapshop pages are STILL WRONG as that map (and many, many more), are NOT COMPATIBLE with the 920 NAV2 device. Although EthoZ has pointed out the almost-hidden Device Compatibility checkbox; a) it only mentions " In case your device does not have enough memory, you always have the option to install a section of your map" so if you know you have plenty of memory, even if you DID notice this right at the bottom of the page, you could understandably not bother to check and b) makes NO REFERENCE WHATSOEVER that this map can only be used in the later NAV4 devices but still let's you pay for it and only then find out you've wasted your time & money and have to go back to "Support" to get a refund (which apparently can take up to one month!)

THIS MAPSHOP PAGE ERROR/MISTAKE/OMISSION HAS BEEN KNOWN FOR OVER A YEAR AND HAS STILL NOT BEEN CORRECTED!