Downloading purchased map

ambuboy
ambuboy Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
Buyed map of Latin America to download on my gps GO 920 but it is impossible to do.Can i download on my smartphone?

Comments

  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/south-america-caribbean-mexico/
    d78a9b41-9e18-477c-9f15-908f6c06cfd7.jpg
    Ask for refund.
  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    Hi
    @ambuboy

    Tomtom Support....

    :flag_be: Belgique
    027 007 272
    du lundi au vendredi de 09h00 à 17h30

    :flag_be: België
    027007270
    Maandag: 09:00 tot 17:30
    Dinsdag t/m vrijdag: 09:00 tot 16:30

    ATB YFM
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    HERE WE GO YET AGAIN!

    The mapshop pages are STILL WRONG as that map (and many, many more), are NOT COMPATIBLE with the 920 NAV2 device. Although EthoZ has pointed out the almost-hidden Device Compatibility checkbox; a) it only mentions " In case your device does not have enough memory, you always have the option to install a section of your map" so if you know you have plenty of memory, even if you DID notice this right at the bottom of the page, you could understandably not bother to check and b) makes NO REFERENCE WHATSOEVER that this map can only be used in the later NAV4 devices but still let's you pay for it and only then find out you've wasted your time & money and have to go back to "Support" to get a refund (which apparently can take up to one month!)

    THIS MAPSHOP PAGE ERROR/MISTAKE/OMISSION HAS BEEN KNOWN FOR OVER A YEAR AND HAS STILL NOT BEEN CORRECTED!

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