refund

mosport

just went to the trouble of purchasing a map only to be told
after the fact that my device is obsolete..
How do I get a refund??

EthoZ

https://en.discussions.tomtom.com/search?q=refund&forum=57

justmebrowsing

mosport wrote:

just went to the trouble of purchasing a map only to be told
after the fact that my device is obsolete..
How do I get a refund??

Unfortunately, STILL, they allow you to pay for a map and only afterwards finding out you can't use it and have to fuss around trying to get a refund https://en.discussions.tomtom.com/map-purchasing-57/refund-on-a-map-1039365/index1.html#post1233909

HOW MUCH LONGER DO YOUR CUSTOMERS HAVE TO PUT UP WITH THIS GROSS INEFFICIENCY!

LAURE123

Hi @mosport

Contact customer support to have a TomTom agent directly to request your refund.
For phone robot selection questions, answer that you have a device less than 5 years old or a subscription.

:flag_ca: Canada (en)
+1 877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

:flag_ca: Canada (fr)
+1 888 301 0690
lundi-vendredi: 06h00-11h30 EDT

Regards.