Length of activity - sync issue

Chriscl Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hi there,
I completed an 18 mile walk over the weekend (6 hours), but I can only sync 44% of the activity to my phone. I was therefore wondering if there is a limit on the time spent doing an activity to sync it successfully?
I've turned my phone on and off a number if times to try and reset it, but I still get to just the 44%
Any idea's?


  • tfarabaugh
    tfarabaugh Posts: 16,936
    There is no limit to the size of the activity. It could be there is bad data holding it up or it is timing out before it can finish. I would call Support and see if they can assist. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Chriscl
    Chriscl Registered Users Posts: 2
    Apprentice Traveler
    I actually managed to get this via the desktop version, so now sorted!