I have received an email stating updates are free. Is this a scam?
I never click on links on emails, so I have connected my device to TomTomHome, but there are no maps to download. Therefore I suspect this might be a scam/phishing type email.
Anyone else had these emails?
Comments
Superusers
You can call support to confirm BUT do not provide a model when prompted in order for a live agent to respond:
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
As much as I'd like a free map update it seems too good to be true I'd much rather stay safe and delete the email.
Maybe your device is still supported, check here https://www.tomtom.com/en_gb/obsolete-products/ as not all XXL's are EoL'd because if you opened TTHome & then logged in, you would have got the EoL message. Did you click on "Update my GO" and if so, what message did you get?
My device is a XXL Classic. When I connect my device, there is no message about EoL, it just gives me details of available updates (mapshare corrections). There is a also a message offering me a one year Western Europe map update for £54.95, so I guess my device is not EoL.
PS even if it had been genuine, TTHome would have given you a similar message BUT they don't give anything away for free anyway
I occasionally receive these Emails for an out-of-date TomTom!
Yet I NEVER receive these Emails for my Current TomToms!