Refund on a Map

DJdayDJday Posts: 1 [New Traveler]
edited January 11 in Map purchasing
Have just purchased a new map for my TomTom, but did not know till after the purchase that my device is outdated and can not be installed.

Would anyone be able to advise on how I would need to go about getting a refund on this please?

Comments

  • NiallNiall Posts: 10,523 Superuser
    @DJday

    As this is a user forum, contact Customer Services on Monday to claim a refund, but be silent about which device you have till you are speaking to a real agent


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
    Help others identify useful content :- - If someone posted something that was helpful? Click the Like button 👍

    If someone answered the question you asked? Answer Yes to "Did this answer the question? Yes · No"
  • justmebrowsingjustmebrowsing Posts: 389 [Supreme Pioneer]
    Here we go yet AGAIN!

    When will TT get their mapshop pages sorted out so customers need to input their device code to ensure compatibility BEFORE parting with their money and then having to jump through hoops to (eventually) get their refund?

    There are just so many cases of this negligence, carelessness, inefficiency or indifference by TomTom regarding this. Another (sadly typical & regular) example:-
    https://en.discussions.tomtom.com/map-purchasing-57/customer-service-1036389/index1.html#post1232789
  • NiallNiall Posts: 10,523 Superuser
    @justmebrowsing

    A quote with an ongoing question with support
    About the refund, the refund is processed within 1-2 days, however, due to the billing cycle of the credit card the customer is using, the refunded amount gets reflected in the card statement in its next billing cycle.
    :(
    Help others identify useful content :- - If someone posted something that was helpful? Click the Like button 👍

    If someone answered the question you asked? Answer Yes to "Did this answer the question? Yes · No"
  • justmebrowsingjustmebrowsing Posts: 389 [Supreme Pioneer]
    @Niall That's utter BS. Even Dick Turpin wore a mask!
  • NiallNiall Posts: 10,523 Superuser
    Even I though that was this7ec571b6-58d3-43b2-b02f-f8173d971fcd.jpg
    then I thought TomTom must be 326acd6c-5f62-4eb3-a017-7b7fd9f197a3.jpg
    then this came to mind
    4819e8ad-079b-47fa-9811-7576f222cbe6.jpg
    Help others identify useful content :- - If someone posted something that was helpful? Click the Like button 👍

    If someone answered the question you asked? Answer Yes to "Did this answer the question? Yes · No"
Sign In or Register to comment.

Who's Online99

Bembo
Bembo
Dagobert
Dagobert
Dalton71
Dalton71
DougLap
DougLap
DrBakteriusTT
DrBakteriusTT
Elchdoktor
Elchdoktor
geist
geist
GERadi
GERadi
Glaze
Glaze
Grundstufe
Grundstufe
Justyna
Justyna
lampard
lampard
levitt
levitt
Sölktaler
Sölktaler
Tommy1511
Tommy1511
Tows2go
Tows2go
Trend43
Trend43
+82 Guests