Refund on a Map

DJday
DJday Registered Users Posts: 1
New Traveler
Have just purchased a new map for my TomTom, but did not know till after the purchase that my device is outdated and can not be installed.

Would anyone be able to advise on how I would need to go about getting a refund on this please?

Comments

  • Niall
    Niall Posts: 11,112
    Superuser
    @DJday

    As this is a user forum, contact Customer Services on Monday to claim a refund, but be silent about which device you have till you are speaking to a real agent


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    Here we go yet AGAIN!

    When will TT get their mapshop pages sorted out so customers need to input their device code to ensure compatibility BEFORE parting with their money and then having to jump through hoops to (eventually) get their refund?

    There are just so many cases of this negligence, carelessness, inefficiency or indifference by TomTom regarding this. Another (sadly typical & regular) example:-
    https://en.discussions.tomtom.com/map-purchasing-57/customer-service-1036389/index1.html#post1232789
  • Niall
    Niall Posts: 11,112
    Superuser
    @justmebrowsing

    A quote with an ongoing question with support
    About the refund, the refund is processed within 1-2 days, however, due to the billing cycle of the credit card the customer is using, the refunded amount gets reflected in the card statement in its next billing cycle.
    :(
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    @Niall That's utter BS. Even Dick Turpin wore a mask!
  • Niall
    Niall Posts: 11,112
    Superuser
    Even I though that was this7ec571b6-58d3-43b2-b02f-f8173d971fcd.jpg
    then I thought TomTom must be 326acd6c-5f62-4eb3-a017-7b7fd9f197a3.jpg
    then this came to mind
    4819e8ad-079b-47fa-9811-7576f222cbe6.jpg