Refund on a Map

DJday

Have just purchased a new map for my TomTom, but did not know till after the purchase that my device is outdated and can not be installed.

Would anyone be able to advise on how I would need to go about getting a refund on this please?

Niall

@DJday

As this is a user forum, contact Customer Services on Monday to claim a refund, but be silent about which device you have till you are speaking to a real agent


:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

justmebrowsing

Here we go yet AGAIN!

When will TT get their mapshop pages sorted out so customers need to input their device code to ensure compatibility BEFORE parting with their money and then having to jump through hoops to (eventually) get their refund?

There are just so many cases of this negligence, carelessness, inefficiency or indifference by TomTom regarding this. Another (sadly typical & regular) example:-
https://en.discussions.tomtom.com/map-purchasing-57/customer-service-1036389/index1.html#post1232789

Niall

@justmebrowsing

A quote with an ongoing question with support

About the refund, the refund is processed within 1-2 days, however, due to the billing cycle of the credit card the customer is using, the refunded amount gets reflected in the card statement in its next billing cycle.

justmebrowsing

@Niall That's utter BS. Even Dick Turpin wore a mask!

Niall

Even I though that was this
then I thought TomTom must be
then this came to mind