Subscription not showing

Egroeg

I have Bought a 1 year subscription for a Via live 120,And it is not showing when i go to download ,Just keeps saying Subscription expired ,Help Please ,And I cant make contact to sort it out.

dhn

Support:

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

[Gelöschter Benutzer]

… and:

"AN">Via 120, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
"FM">Via LIVE 120, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol

Eol

dhn

EthoZ wrote:

… and:

"AN">Via 120, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
"FM">Via LIVE 120, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol

Eol

@Egroeg

Oops...…..if your specific model starts with either set of serial numbers as shown in the quote provided by @EthoZ , then that might be the issue...… you can still call support BUT do not provide the model when prompted in order for a live agent to respond. If your model is indeed an End of Life, then you'll need to ask Customer Service for a refund as no further updates are available for EOL devices.

If you 120 has a different starting serial number (meaning NOT EOL), then Support should be able to assist you with your subscription issues.

VikramK

Hi @Egroeg

Made some changes to your account, now the map should be available for download in MyDrive Connect.

Regards
Vikram

Egroeg

VikramK wrote:

Hi @Egroeg

Made some changes to your account, now the map should be available for download in MyDrive Connect.

Regards
Vikram

Thank You VikramK
Solved my problem

Egroeg

Thanks to everybody that answered