Mapshare Reporter Not Working

riki66
riki66 Registered Users Posts: 432
Sovereign Trailblazer
edited January 2019 in Map quality
Every time i try to submit a report on MSR i get the error "Report failed - Report not submitted."

59e7778f-5eec-4948-bb98-0f2c1623eb08.jpg

This has been going on for about a month now... any idea when it'll be fixed?

Comments

  • dhn
    dhn Posts: 33,388
     Superuser
    Call support to have them log the issue. I've seen others complain as well.

    :flag_it: Italia
    0245281004
    lunedì-venerdì: ore 09:00-17:30 CET
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    My observation:
    TomTom has disabled the reporting option for minor roads. Tested on at least 10 locations in the city:
    "White" streets can not be reported as blocked, but colored very well.
    Also in rural areas, white roads can not be blocked.

    d2e4afbc-64c9-44a7-8474-0e3f51ee4815.jpg
    a0e2cf3e-d8ae-4552-9e5e-e13fabd89ce9.jpg
    By the way, all tested sites are actually blocked, but TomTom does not know them or ignores them.
  • Megalos
    Megalos Posts: 6,093
     Superuser
    Mm, not only minor roads it seems. This road (51.440489, 5.479911) is a major road in the city center, and I also get the 'Report failed' message there. It's a colored road, not a white one.
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hello all

    I got an update from the team, that a fix is in testing phase now, so I am hoping it gets deployed to production soon.

    Regards
    Vikram :)
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    VikramK wrote:
    … , so I am hoping it gets deployed to production soon.
    We also do ...
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    VikramK wrote:
    I got an update from the team, that a fix is in testing phase now, so I am hoping it gets deployed to production soon.
    Result:

    0a199462-4df7-4855-af87-8b9fe42f2d7a.jpg
    5f6ef6ca-22d6-4074-9950-c217c46c631b.jpg
    Unbelievable.
  • Megalos
    Megalos Posts: 6,093
     Superuser
    Another example of a major road where the temporary road closure reports are failing: 51.403689, 5.502215.
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hello all

    We have deployed a fix for this, so the error should not come up again.

    In case you still see something not going through please let me know so I can feed this back..

    Regards
    Vikram
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    It works.

    5087850e-187e-427a-8c19-eba7d0ef010e.jpg
  • Mit TomtomGo
    Mit TomtomGo Registered Users Posts: 9
    Apprentice Seeker
    It’s pretty silly, a new roundabout has been installed next street to me for several months already and this pathetic reporting tool did not allow me to report the new change to the map
  • Mit TomtomGo
    Mit TomtomGo Registered Users Posts: 9
    Apprentice Seeker
    Tomtom should make the map reporting tool more user friendly and more convenient to report changes as you notice the changes while driving
  • Megalos
    Megalos Posts: 6,093
     Superuser
    It’s pretty silly, a new roundabout has been installed next street to me for several months already and this pathetic reporting tool did not allow me to report the new change to the map

    How do you mean it's not possible to report the roundabout? Do you get an error message? You could also try using the 'Other' category perhaps.